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Project Coordinator

Cortech

This is a Full-time position in Atlanta, GA posted March 24, 2021.

Project Coordinator needed for a Contract to Hire position working Remote from FL, GA, TX or AR!
Client, Inc provides and professionally manages IT technicians for global enterprises. Our geographic coverage is phenomenal with technicians in 180+ countries and all 50 states, and our expert project managers easily handle large scale, multi-site projects supported by our 24x7x365 service and field operation centers. Our focus on quality and advanced planning, combined with a mature support infrastructure for our techs results in successful onsite support and high client satisfaction.
Client’s Core Values:
• Trust is built through repeatedly honoring commitments and acting in good faith for employees,
clients, and suppliers. We will follow the law, behave ethically, and act with integrity.
• Respect will be demonstrated in every interaction.
• Client satisfaction is gained through high quality interactions with every work order, project, invoice,
and through all B2B transactions. We recognize we represent our clients to their customers and
therefore deliver quality workmanship and behave professionally at all times.
• Employee job satisfaction begins with commitment to delivering high quality IT field services.
Employees deserve a work environment free of bullying, harassment, violence. We encourage
respectful camaraderie, empathy and decency within the team and amongst all employees and
contractors.
We are expanding our delivery team and actively hiring for the role of Project Coordinator. The Project Coordinator must be an energetic, creative, and highly organized professional with strong interpersonal skills and a true team player. Working closely with a diverse internal team and Project Managers from client organizations, the Project Coordinator will oversee the creation, assignment, and completion of work orders for IT services. This is a home-based position. The Project Coordinator is expected to be responsive, available, diligent, has high integrity, and can stay focused while working independently.
Tasks include but are not limited to:
– Creation and management of work orders
– Oversight of IT technicians
– Takes ownership to ensure all deliverables are provided to clients and chases down techs for any
missing work order requirements
– Creation of status reports for clients
– Update of tickets in client systems accurately to avoid discrepancies with reports and invoices
– Able to handle issues and understand when to escalate problems
– Able to keep project schedules and data organized
– Make sure that all case exceptions are resolved each day on the Salesforce Dashboard.
– Understand billing requirements for the services delivered for each contract you support and
manage technician cost to the project template
– Ensure work orders/cases are approved and marked ready to invoice no later than one week past
the service date
– Should be pleasant and confident
– Other admin and documentation tasks as identified
Qualifications:
– Must have solid MS Excel skills including vlookups, pivot tables, sort, filter, and basic formulas
– Should be pleasant and confident
– Very strong attention to detail
– Excellent communication skills
– Willing to learn
– Able to multi task
– Able to work in a virtual team environment
– Able to work with limited supervision
– Experience using MS Office and standard business software
– Associates degree preferred

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