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Program Manager, Business Operations


This is a Full-time position in Atlanta, GA posted March 21, 2021.

nnJob DetailsDepartment Description Business Operations at MuleSoft, a Salesforce company, is critical in managing the Account Executives, Sales Leaders, and all field teams driving the adoption of innovative API-led connectivity solutions around the world.

MuleSoft’s mission is to help organizations innovate faster by making it easy to connect the world’s applications, data, and devices.

Companies like Netflix, Cisco, and Unilever rely on MuleSoft to stay agile, deliver faster, and make the most of their IT investment with API-led connectivity.nn nnRole DescriptionThis position is for a highly skilled program manager with a proven experience managing complex cross-functional programs in an enterprise organization.

Excellent knowledge of program and project management processes and procedures, methodologies, best practices.

Develop documentation and monitors timelines and scheduled resources for projects, develops & reports on project metrics, project planning & scheduling, collation and alignment of status reports, ensures compliance with practices, policies, procedures, goals of project sponsors and approved methodologies. nn nnThis person will work closely with cross-functional teams across MuleSoft and Salesforce to execute key strategic initiatives.

For example, company-wide security and compliance initiatives, product value and discounting strategy, and operational excellence initiatives. nn nnThe ideal candidate will have superb communication skills, experience with cross-functional stakeholder management, ability to guide organizations through difficult conversations and change, outstanding attention to detail, and an expert ability to drive decisions and high-visibility projects to completion. nn nnDetails:nn nnProvide visible thought leadership, building relationships and engaging key stakeholders across MuleSoft and Salesforcenn nnCreate and manage project plans; monitor and review project progress and timelines; adjust schedules and plans as needed; and identify and resolve issues to ensure project success.nn nnEnsure on time and on budget delivery of projects while also ensuring that project gates and governance are properly adhered to during the execution of the project.nn nnManage day-to-day execution of project implementations.

Assist with the planning, tracking, documentation and status updates for the project.nn nnExercise solid project leadership skills combined with strong business acumen and in-depth analytical skills.nn nnAdopt a standardized development lifecycle methodology for all projects.nn nnParticipate in end to end implementation planning including project management, issue management, communication and change management.nn nnLeverage business knowledge and expertise to drive business process improvements.nn nnHave difficult conversations regarding budget, resources and timeline and formally capture and communicate outcomes of those meetingsnn nnPREFERRED QUALIFICATIONS & SKILLSnn nn5+ years experience in a Program Management Role with proven track record of delivering business value nn nn8+ years experience managing cross functional projects for large organizationsnn nnExperience with business process expertise nn nnDemonstrated project leadership skills, with direct responsibility for managing project teams, budget and schedule.nn nnDemonstrated negotiation, conflict management and leadership skills.nn nnDemonstrated project management skills with very large cross-functional teams.nn nnOutstanding communication skills as well as superb listening skills with an ability to present complex ideas in a clear, concise fashion to a variety of audiencesnn nnExcellent interpersonal skills with a proven ability to influence senior executives and team members at all levels of the organizationnn nnAbility to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively managing client escalations.nn nnAbility to work effectively in a fast paced, high energy, team-oriented environment.nn nnAbility to be flexible with a positive attitude and learn quickly in a dynamic environmentnn nnAbility to be productive in a fast-paced environment with a minimal direction nn nnAbility to work a flexible schedule and travel as requirednn nnPreferred experience collaborating with cross-functional teams including legal, compliance, security, product, and data sciencenn nnPMP/Agile Scrum Master Certification a plusnn

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