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Program Manager – Ancillary Services

Heal

This is a Full-time position in Atlanta, GA posted January 9, 2022.

Heal is revolutionizing the healthcare experience by putting patients first.

We provide tech enabled in-home primary care services for seniors, consisting of house calls, telemedicine and remote patient monitoring (RPM).

We currently operate in New York, New Jersey, North Carolina, South Carolina, Georgia, Louisiana, Illinois, and Washington, with future plans for national expansion.

Since being founded in 2014, Heal has delivered over 250,000 house calls.

We are proud to mention our very wide range of notable investors, including: Paul Jacobs, Humana, Jeb Bush, Breyer Capital, IRA Capital, Trans-Pacific Technology Fund, Lionel Richie, and more.

The Role:

We are seeking a passionate and talented program manager of ancillary services to optimize the delivery of at-home ancillary services to patients, including immunizations, phlebotomy, EKGs, diabetic retinal eye exam, PAD testing, and more.

These activities support our patient care and enable us to provide the highest level of care to patients at home.

The individual needs to be highly organized, a self-starter, motivated, and exceptional at communication as well as development/execution of clinical programs.

The candidate will report directly to the Chief Medical Officer and will partner with the clinical, operational, and IT leadership to execute on Heal’s mission to achieve superior healthcare outcomes through technology-enabled home-based primary care.

Job Responsibilities:

  • Arrange workflows, clinical protocols, device selection, distribution, and training on in-home ancillary services, including immunizations and diagnostic services such as phlebotomy, PAD testing, diabetic retinal eye exams, point of care A1c, and EKGs.
  • Arrange for proper distribution and training on ancillary services, including use of PAD, EKG, and diabetic retinal eye exam devices.
  • Partner with operations, IT, and clinical leadership to ensure proper data flow for results of ancillary services into our EHR
  • Partner with clinical leadership to develop and execute appropriate clinical protocols for ancillary services
  • Hire LVNs and other clinical staff needed for ancillary services
  • Oversee and ensure proper documentation for ancillary services
  • Partner with product, engineering, operations, billing, and compliance teams to ensure successful product launch and implementation
  • Support delivery of timely and effective flu vaccination for at-risk populations

Requirements:

  • Candidate must be highly organized, motivated, and exceptional at communication as well as development/execution of clinical programs
  • Strong preference for candidates with experience in program management, protocol development, and successful launch of clinical programs
  • Experience in hiring and training clinical staff
  • Excellent verbal and written communication skills
  • Proficient with technology, including using Microsoft Office (Outlook, Word, Powerpoint, Excel), Google Suite, Slack, or similar applications
  • Skilled in troubleshooting software, applications, and dashboards
  • Mission driven and passionate about improving healthcare delivery through our transformative model of care
  • Comfortable with limited travel (up to 25% of the time) to design, record, and deliver training and oversee program delivery.
  • Candidates are not required to but may have a clinical degree as a nurse practitioner, registered nurse, licensed vocational nurse, physician assistant, medical assistant, or other clinical staff.

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