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Manager, Enterprise Customer Success

LeaseQuery

This is a Full-time position in Atlanta, GA posted January 2, 2022.

LeaseQuery is seeking a Manager, Enterprise Customer Success to join our growing team.

As a manager, you will report to the Director of Customer Success.

You will lead a team of Customer Success Managers who are focused on product adoption, retention, growth, and customer advocacy of our most strategic and highest value customers.

You will manage the day-to-day operations of your team including managing escalations from your direct reports, ensuring the delivery of high-quality engagements throughout the customer lifecycle, and ensuring the team properly and promptly documents activities in CRM.

What you will be doing:

  • Develop a collaborative team culture, serve as a coach and a leader, helping to develop the skills of your team as they grow in their career.
  • Provide the team with guidance on building and maintaining strong customer relationships and establish executive relationships with key customers.
  • Set expectations with team members, use data to measure and track the performance of the team.

    Maintain customer success procedures and best practices.

    Conduct regular one-on-one weekly meetings with team members.

  • Continue to grow the team through recruiting and training of new CSMs.
  • Empower team to expand customer product adoption while uncovering additional revenue and advocacy opportunities.
  • Stay informed of Product roadmaps and release and implications to Customer.

    Success; Inform roadmaps and releases with customer feedback as surfaced by your team.

  • Partner with cross-functional leadership to drive successful product adoption, customer outcomes, and retention.
  • Partner with other CS leaders to build and refine processes, systems, and resources to make the teams, and our customers, successful.
  • Support Director of Customer Success on the development of Customer Success materials.
  • Bring creative ideas to help improve the next stages of the business.

    Identify and make recommendations for improvement in areas of process, efficiency, and productivity within the customer success team.

What skills and experience we need you to have:

  • 4-year degree or equivalent experience
  • 5+ years of experience managing customer relationships with a successful track record of driving retention and health
  • 3+ years of experience managing Customer Success, Sales or Services team; a natural leader and passionate coach who inspires his/her team to elevate performance
  • Excellent time management, project management, and organizational skills 
  • Ability to thrive in a high-growth, fast-paced environment and adapt quickly to changing demands
  • Proactive problem solver who finds ways to get things done
  • Excellent verbal and written communications skills
  • A natural ability to empathize with and advocate for our customers
  • Creative, high-energy, self-starter comfortable leading and executing initiatives
  • Thrives in working collaboratively and cross-functionally, with teams of peers and colleagues.
  • Working knowledge of G-Suite, Zendesk, Zoom Video, Front, CRM tools (Salesforce, Gainsight, etc) and data analytical platforms (FullStory, UserIQ, etc)

Benefits

  • Flexible PTO (including 11 holidays and your birthday off) 
  • 401(k) plan with employer matching 
  • Great health benefits with multiple plan option 
  • Option to choose between in office, fully remote, or a hybrid work environment for all employees
  • Casual dress environment (when in office)
  • Catered lunches every Tuesday and Thursday
  • Company events each quarter
  • Signing stipend for a work-from-home setup
  • Free gym membership at our office
  • Annual employee development program stipend of $2,000 for each employee 
  • Flexible parental leave with 10 weeks paid leave for ALL new parents
  • Fertility/adoption assistance 
  • Annual tutoring stipend for your children
  • Mentorship program available immediately 
  • Regular team outings
  • Advancement opportunities based on results, not politics
  • Culture that emphasizes inclusiveness driven by our REDI Committee

About Us

LeaseQuery simplifies complex accounting with our innovative FinTech SaaS technology.

Our products, used by more than 2000+ organizations in 87 countries, are top rated for user satisfaction and ease of use by G2, and our company has appeared on the Deloitte Technology’s Fast 500 list and Georgia’s Fast 40 list among many other recent accolades over the past several years. 

During the past decade, our CEO, George Azih, grew LeaseQuery from a one-person company to a workforce of 280+ representing one of the fastest-growing FinTech companies today.

As we move into our next phase of growth, we’re looking for passionate and dedicated people who want to invest their energy to align with our company’s long-term goals.

LeaseQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. LeaseQuery maintains a drug-free workplace.

More Information on LeaseQuery

LeaseQuery operates in the Fintech industry.

The company is located in Atlanta, GA.

LeaseQuery was founded in 2011.

It has 239 total employees.

It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance.

To see all 33 open jobs at LeaseQuery, click here .


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