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Implementation Consultant – Compensation

QGenda

This is a Full-time position in Atlanta, GA posted November 2, 2021.

Position type: Full time
Reports to: Supervisor, Implementation Services
FLSA Status: Exempt

Summary / Objective:
The Implementation Consultant
– Compensation, also known as Compensation Consultant, will be responsible for the configuration of QGendas time tracking and compensation management (TTCM) product.

They will implement the module by first understanding customers current workflows and success objectives then implementing the solution to address the customers business outcomes.

Responsibilities:
* Adheres to all company policies, QGenda workflows, and time-entry requirements.
* Consistently manages Salesforce and QGenda platforms.

This includes maintaining accounts, contacts, TaskRay Projects, and cases in Salesforce, and maintaining Staff Internal Fields in QGenda.
* Communicates to colleagues, direct supervisor, and other leadership within expected, reasonable time frames.
* Maintains a professional and positive attitude in all customer and company interactions, both internal and external.
* Configures QGenda’s TTCM solution per customer payroll workflow requirements while neutralizing pain points in their current process.
* Maintains proper internal and external communications to ensure all necessary parties remain aware of implementation goals and project timelines.
* Understands and addresses customer needs and pain points during Kick-Off and maintains appropriate documentation.
* Quickly identifies and escalates any potential risks to your project implementations.
* Completes configuration (time punching, pay periods, access levels, etc.) to meet customer needs using best practices.
* Leverages customer facing tools to further increase admin self-sufficiency by sending webinar trainings, tutorial videos, and resource center tools to reduce CS team workload.
* Maintains customer satisfaction by completing projects on time based on the customer requests.
* Proactively keeps up to date with new TTCM feature functionality and independently takes initiative to learn and apply the new functionality to future implementations.
* Acts as voice of customer by using feedback to escalate product and process changes.
* Other duties as directed by a member of QGenda management/leadership

Knowledge, Skills, and Abilities:
* Demonstrates proficiency in technical writing (requirements, instructions/training materials) and communication
* Demonstrated ability to thrive in a highly collaborative work environment with excellent written and verbal communication skills
* Able to make technical information understandable to non-technical audiences
* Ability to reason with a client with unrealistic expectations
* Excellent project management and time management skills with a demonstrated ability to meet deadlines with a high degree of accuracy
* Understanding of tasks, deliverables and requirements to meet project success

Requirements:
* Familiar with implementations of payroll softwares, healthcare softwares or payroll processes
* Bachelors degree in related field and 2-3 years applicable experience, or equivalent experience as approved by HR and CS Leadership
* Experience in Communicating with Clients
Awards:
* 2018
– EY Entrepreneur of the Year
* 2018
– GA Fast 40
* 2018
– Deloitte Technology Fast 500
* 2018
– Glassdoor Top 50 CEO
* 2019
– GA Fast 40
* 2019
– AJC Best Places to Work
* 2020
– Deloitte Technology Fast 500
* 2020
– AJC Best Places to Work

Compensation & Perks:
* Competitive Salary
* Bonus Eligible
* 401k Employer Match

Great Benefits & Culture:
* Full Health and Dental (QGenda pays 100% of the individual premiums)
* Employee-centric work culture
* Work remotely when needed
* 3 “Flex Hours” per week
* Relaxed vacation policy
* Company outings
* Costco membership
* Casual dress
* Opportunity to be part of a fast growing software company with hundreds of customers and thousands of users around the world.
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