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Director, Technical Compliance


This is a Full-time position in Atlanta, GA posted November 2, 2021.

The ‘Apply with SEEK’ option will be utilized for International applicants, mainly Australia.

If this does not apply to you please use the ‘Apply’ option.

Director, Technical Compliance


For a career path that is both challenging and rewarding, join Sedgwick’s talented team of 27,000 colleagues around the globe.

Sedgwick is a leading provider of technology-enabled risk, benefits and integrated business solutions.

Taking care of people is at the heart of everything we do.

Millions of people and organizations count on Sedgwick each year to take care of their needs when they face a major life event or something unexpected happens.

Whether they have a workplace injury, suffer property or financial loss or damage from a natural or manmade disaster, are involved in an auto or other type of accident, or need time away from work for the birth of a child or another medical situation, we are here to provide compassionate care and expert guidance.

Our clients depend on our talented colleagues to take care of their most valuable assets—their employees, their customers and their property.

At Sedgwick, caring counts®.

Join our team of creative and caring people of all backgrounds, and help us make a difference in the lives of others.

PRIMARY PURPOSE: To lead and manage a team of compliance auditors; to assess the operational compliance and measure the compliance by colleague, by office, line of business and companywide; to identify training needs necessary to improve performance across the organization; and to make ongoing recommendations to the CPO based on audit results and trends.
* Maintains a thorough understanding of the company and the business unit’s operation and compliance requirements.
* Ensures that auditors are consistently applying the audit tool across the organization.
* Reviews audit findings and results to local, regional and national operations.
* Analyses audit results to provide recommendations that will drive improved outcomes and audit scores.
* Assists the CPO in coordinating and implementing national quality initiatives across the organization.
* Assists in the development of training tools that drive performance of the technical colleagues.
* Tracks and reports on trends within the region; utilizes trend information to work in cooperation with Sedgwick University to determine training and skills enhancement needs for training programs across the organization.
* Assists in the management of colleague coaching, mentoring and group training; participates as needed.
* Responsible for developing and implementing ongoing enhancements to performance audit tool to ensure the organization is driving outcomes and results through the tool.
* Participates in quarterly national quality meetings
* Maintains technical claims and jurisdictional expertise.
* Performs other duties as assigned.
* Supports the organization’s quality program(s).
* Travels as required.
Education & Licensing
Bachelor’s degree from an accredited college or university preferred.

Professional certification such as AIC, CPCU or ARM preferred.

Ten (10) years of claims management experience or equivalent combination of education and experience required to include two (2) years of quality, auditing and/or training experience and two (2) years of supervisory experience.

Two (2) years of service with the company preferred.
Skills & Knowledge
* Thorough knowledge of claims management practices and procedures
* Strong understanding of quality and auditing processes
* Good adult learning skills
* Excellent oral and written communication skills, including presentation skills
* PC literate, including Microsoft Office products
* Leadership/management/motivational skills
* Analytical and interpretive skills
* Strong organizational skills
* Excellent interpersonal skills
* Excellent negotiation skills
* Ability to work in a team environment
* Ability to meet or exceed Performance Competencies
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, vision and talking
NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description.

They are not intended to constitute a comprehensive list of functions, duties, or local variances.

Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

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