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Customer Success Manager

Agent IQ

This is a Full-time position in Atlanta, GA posted March 25, 2021.

About Usn n Agent IQ is building a customer engagement platform to enable financial institutions to build and maintain relationships with their customers through secure, authenticated and personal human-to-human communication.

Agent IQ provides a SaaS solution which uses AI to augment human-to-human relationships.

Our solution provides key infrastructure for financial institutions dealing with COVID-19 restrictions and corresponding consumer preference changes as customers embrace digital channels for communication.

Agent IQ has experienced 300% revenue growth in 2020 and is posed to grow significantly in 2021.n nRole Descriptionn nHaving attracted some of the most admired community banks in the US as customers, we are looking to add a passionate, committed and personable customer success manager.

In this role, you will be responsible for the ongoing success of new and existing customers.

This entails engaging with key stakeholders on a weekly basis to help the organization navigate opportunities and challenges, understand and aggregate useful platform enhancement needs, define and execute growth and retention strategies and conduct periodic performance and business reviews.

As a key member of the team, you will act as a liaison between the customer and the Sales, Product, Operations, and Marketing teams to represent the voice of the customer in strategic discussions.n n Responsibilitiesn Delight and engage our customers, building strong relationships and ultimately a community of advocates.

Help drive product adoption and ongoing usage of Agent IQ, while delivering delightful moments.

Become an expert on Agent IQ and a thought leader in the customer engagement space.

Communicate insights and advocate for customer needs within Agent IQ to help drive the evolution of the product and of Customer Success processes.n n Requirementsn 2+ years of direct Customer Success experience.

Outstanding written and oral communication.

You can take technical concepts and explain them in human terms.

You are constantly curious about all the intricacies of new cutting edge software or features.

When a new feature launches, you are the first to poke around.

Experience building process and streamlining systems.

You have experience expanding and renewing customers and have stories to tell.

Experience working with banks and / or credit unions A curious, analytical nature.

You use metrics to measure the effectiveness of your efforts.

You’re excited to figure out what’s working and what’s not, across all Customer Success initiatives.

A collaborative, can-do attitude.

You thrive as both a self-sufficient, self-directed leader and as a team member.n Perksn Competitive salary + equity Full medical/dental/vision benefits Unlimited PTO policy Commuter benefits Great teammatesn Powered by JazzHRn nJuNjIdhKPy


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