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Consumer Marketing Insights Manager

Newell Rubbermaid

This is a Full-time position in Atlanta, GA posted March 24, 2021.

nnJob Summary: nn nnConsumer Marketing Insights (CMI) at Newell Brands is a discipline that is linked closely to marketing and consumer-driven innovation.

Consumer Marketing Insights efforts are grounded in deep understanding of brands, consumers, shoppers, competition, product categories, retail and omnichannel customers, cultural trends and market dynamics. Managers contribute to the delivery of actionable information about the consumer and optimization of full mix development on innovation.

The Manager, Consumer Marketing Insights is a trusted strategic business advisor to brand management and the broader cross-functional team. The Manager, Consumer Marketing Insights influences recommendations on brand strategy, brand and product portfolio management, and new product development and advertising development with a constant focus on the consumer, shopper and marketplace.

The Manager, Consumer Marketing Insights participates in the creation of the strategic consumer understanding plan and responsible for its execution. nn nnJob Responsibilities: nn nnStrategy and Brand Vision Support nn nn
•    Provides guidance to direct manager during strategic planning and situation assessments by incorporating shopper learning into retailer strategy and providing direction regarding brand progress and opportunities in-market. 
•    Provides guidance to direct manager during strategic planning and situation assessments by incorporating consumer learning into brand strategy and providing direction regarding brand progress and opportunities. 
•    Coordinates research activities (product, pack, communication, etc.) and evaluates brand relevance with current and prospective consumers. 
•    Applies current knowledge to assist marketing colleagues in determining where our brands have license to play, using current consumer perceptions combined with new platform exploration. 
•    Makes recommendations grounded in consumer knowledge and guided by a broader understanding of the business. 
•    Brings a spirit of collaboration, partnership, and proactive problem-solving to the role. Consumer and Shopper Research 
•    Assists with a variety of research methods such as: consumer segmentation, concept testing, new product testing, copy testing, advertising development, shopper decision trees, path to purchase, etc. 
•    Communicates actionable unbiased recommendations on how to move the business forward by delivering solutions that surprise and delight the consumer and win with the shopper. 
•    Coordinates process of helping all stakeholders (both internal and external) understand the full spectrum of consumer and shopper touch points. nn nnOpportunity Identification nn nn
•    Assists in the process of identifying unmet consumer needs. 
•    Participates in the insight driven innovation sessions. 
•    Participates in the process concept writing, ensuring that consumer-friendly language is being used. 
•    Manages the research projects that identify the unmet needs. 
•    Manages and executes the consumer/customer research to determine which opportunities have the most potential for the business. 
•    Manages the segment’s process for gauging in-market potential for new products and initiatives. nn nnProduct and Concept Testing nn nn
•    Executes the research that determines if the idea/product meets the appropriate criteria to move to the next phase of development. 
•    Proposes the priorities for product and concept testing. 
•    Directs the agencies to conduct concept and product tests and contributes to the project management. 
•    Analyze the results from the concept and product test. 
•    Communicates insights to key stakeholders. nn nnConsumer Culture and Advocacy nn nn
•    Demonstrates curiosity about and respect for our consumers. 
•    Assists with opportunities to bring cross-functional team members closer to consumers. 
•    Implements the organization’s strategic learning plan for consumer and end user. 
•    Communicates research findings to organizational counterparts. 
•    Serves as an unbiased, empathetic representative for the consumer and their needs. 
•    Translates consumer needs and wishes into business opportunities. nn nnProject Management nn nn
•    Ensures research projects are designed to ask the right research question and address important business issues. 
•    Matches research to business partner needs and gains stakeholder alignment on scope. 
•    Demonstrates effective project management including setting appropriate action standards, selecting and guiding suppliers, managing within budget and schedule constraints, and delivering actionable results. nn nnAgency Partner Management nn nn
•    Oversees agency partner relationships on research projects by setting a clear understanding of project scope, budget, and deliverables. 
•    Strategically incorporates seasoned supplier opinions and perspectives into project design and deliverables. 
•    Investigates suppliers for potential future projects and initiates capability assessment. nn nnOrganization Role and Structure and Talent Management nn nn
•    Collaborates with brand management and product development peers to implement consumer marketing insights best practices. 
•    Implements actions to maximize the effectiveness of consumer marketing insights processes. 
•    Approves a clear statement of work and project scope for all research agencies before beginning work. 
•    Completes Performance Plus “My Action Plan” process for self and may review Performance Plus “My Action Plans” for consumer marketing insights team. nn nnIdeal Candidate Profile nn nn
•    Four-year college degree, graduate degree or PhD preferred. 
•    4+ years of experience in a consumer insights/market research/McKinsey or similar consulting role. 
•    Client-side work in consumer products/durables preferred. 
•    Research agency-side research experience a plus. 
•    Demonstrates an understanding of differences among countries and cultures. 
•    Broad based experience in quantitative and qualitative research methods, with the ability to design and deploy research from the ground up. 
•    Experience executing the strategic learning plan for a brand or product category and managing a research budget accordingly. 
•    Experience tailoring communications to different audiences and communicating to stakeholders: brand leadership, cross-functional team members, agency and retail partners, etc. 
•    Genuine respect for and curiosity about consumers, shoppers, and end users. 
•    Experience discovering consumer insights that lead to actionable recommendations. 
•    Willingness to continuously build advocacy for the consumer insights function. nn

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