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Careerbuilder-US: Implementation Consultant


This is a Full-time position in Atlanta, GA posted November 2, 2021.

Title: Implementation Consultant Location: 100% Remote Direct Hire Salary + Benefits Overview § The Implementation Consultant (IC) is a hybrid business and technical consultant that works alongside new clients as they transition marketing automation platforms (e.G., Salesforce Marketing Cloud, Adobe Campaign, and Oracle Responsys).

§ Responsibilities include: technical, marketing and business related requirements gathering as well as effective management of a cross functional services team and successful solution roll-out.

§ The ideal candidate will understand marketing and associated business processes as well as experience in managing a technical engagement from inception through final deployment.

§ Apply knowledge of business and technology to allow for the development of integrated solutions to resolve technical and business issues.

§ Serve as a liaison between internal customers and functional IT departments during the initial phases of development efforts for various business initiatives.

§ Following BA principles and accepted methodologies, define the system and functional requirements of technical projects.

Job Requirements: Responsibilities Apply in-depth professional experience and broad knowledge of both business and technology to analyze and develop integrated solutions to resolve moderate to complex technical or business issues.

Actively participate and interact with customers to understand business needs, identify the best solution, and architect the processes to meet the needs.

Assist in the analysis and design of new business processes around requirements definition, information gathering, and consistent documentation methodologies.

Using multiple information gathering techniques, conduct facilitated sessions with customers to define detailed business requirements for solution development.

Establish and maintain clear scope boundaries for the solution.

Recognize the business’s needs and the implications of change.

Formulate alternative solutions to satisfy business requirements.

Develop precise documentation of prioritized functional requirements that can directly be converted to test plans, use cases, and system conceptual designs.

Work on multiple client engagements simultaneously with associated team members.

Identify project issues / risks and present alternatives to alleviate or resolve.

Partner with business architects and other planners to assess current capabilities and identify high-level requirements.

Translate requirements and use cases to the designers, ensuring there is a clear and concise understanding of requirements.

Review test conditions and expected results for product, performance and user acceptance testing.

Participate in quality management reviews as outlined in the project work plan.

Continue to build on technical and business knowledge.

Seek out innovations in process improvement, better utilization of resources, product enhancements, improved communications and faster issue resolution.

On-call support may be required depending on client needs.

Job Knowledge & Skills Bachelor degree in discipline related to functional work or demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

A minimum of 3+ years of online marketing or client facing experience Experience with email and/or marketing automation software and/or databases is required.

Knowledge of HTML and CSS is preferred.

Able to apply broad work experience and knowledge when analyzing complex problems.

Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions..

Excellent knowledge of desktop software such as Microsoft Word, Excel and PowerPoint Able to apply expertise in all the tools or applications used to complete work assignments.

Requires excellent communication skills with ability to state messages in a clear manner by using language that is easy for others to understand.

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