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Automotive Service BDC Representative – Porsche Atlanta Perimeter

Jim Ellis Automotive Group

This is a Contract position in Atlanta, GA posted March 29, 2022.

Join the largest privately owned family of dealerships in Georgia!

As a family owned and operated business, the Jim Ellis Automotive Group has been proudly serving the metro Atlanta area for more than 50 years. When we opened the doors of our first dealership back in 1971, our primary mission was to change the car buying experience. We adopted a simple selling philosophy – strive to treat every customer as if they were our own family member. With that goal in mind, we’ve been able to consistently create great car buying experiences that exceed our customers’ expectations. As a result, the Jim Ellis Automotive Group has earned the prestigious Consumers’ Choice Award for business excellence (voted on by consumers) for 16 consecutive years!

Service BDC Representative Job Purpose: Serve customers by determining requirements; answering inquiries; setting appointments; fulfilling requests; maintaining database all while providing excellent customer service.

Service BDC Representative Responsibilities and Essential Duties:

  • Answer a high volume of incoming calls from customers to schedule appointments
  • Initiate customer outreach/outbound calls regarding service needs and available offers in order to establish service appointments
  • Respond to customer inquiries and questions both by telephone and email
  • Research required information using available resources
  • Troubleshoot problems and provide information on status of repairs
  • Provide customers with vehicle and service information as appropriate
  • Accurately enter new customer information into system
  • Verify and update existing customer information
  • Identify and escalate priority issues
  • Make follow-up customer calls
  • Document call information according to standard operating procedures
  • Route calls as appropriate and per procedure
  • Complete all Leads in compliance with set guidelines
  • Perform other duties as assigned by management
  • Work scheduled hours

Education and Experience:

  • High School diploma or equivalent. Some college preferred
  • Excellent working knowledge of customer service principles and practices (2+ years preferred)
  • Sales experience
  • Experience in a call center or customer service environment required
  • Proficiency in relevant computer applications
  • Good data entry and typing skills
  • CDK and Eleads experience preferred

Key Competencies:

  • Strong verbal and written communication skills
  • Problem analysis and problem solving
  • Excellent customer service skills
  • Listening skills
  • Organizational skills
  • Attention to details
  • Adaptability
  • Teamwork
  • Stress tolerance
  • Self- motivation and initiative
  • Dependability
  • Multi-Tasker

Company Benefits:

  • 401(k) plan with percentage match contribution
  • Medical, Dental, and Vision insurance offered
  • Long-term and short-term disability insurance offered
  • Free basic life insurance
  • Onsite parking
  • Provided lunches on Saturdays
  • Closed on Sundays
  • Weekly pay
  • Corporate Discounts to local stores and attractions
  • EAP Resources available
  • Employee Referral Program
  • Employee Recognition Programs

Career Growth and Opportunities:

  • Tailored Career Pathing to help you reach your career goals
  • Dale Carnegie Training and DeVry University continued education
  • Internal growth opportunities
  • Charity and community outreach opportunities

Physical Requirements

  • Surroundings spend time indoors in air-conditioned areas.
  • Sitting on a regular basis
  • Standing on a regular basis
  • Walking on a regular basis
  • Bending, twisting and/or stooping on a regular basis
  • Kneeling and/or Squatting on a regular basis
  • Reaching and/or lifting overhead on a regular basis
  • Climbing stairs
  • Repetitive hand/finger movement on a regular basis
  • Grasping/grabbing with hands on a regular basis
  • Pushing and Pulling on a regular basis

We are an Equal Opportunity Employer. All applicants must submit to and pass pre-employment testing to include background check, drug screening and MVR.

Job Type: Full-time


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance


  • Monday to Friday
  • Weekends


  • High school or equivalent (Preferred)


  • Sales Experience: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)


  • Driver’s License (Required)

Work Location:

  • One location

Work Remotely:

  • No

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