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Account Management Specialist

Ermi LLC.

This is a Full-time position in Atlanta, GA posted March 23, 2021.

nn Account Management Specialist
– Ermi LLC-Atlanta, Ga nn nn nn nn What we want nn nn nn nn Trust Builders: Representatives who are open and candid with everyone, who lead by example with integrity, honesty, and value diverse perspectives and debate.nn nn nn nn Continuous Improvers: People that listen and share ideas and reach across boundaries for new ideas to improve our business.nn nn nn nn Decision Makers: Representatives that align and prioritize their actions to drive results every day and act with a constant heartfelt sense of urgency.

Who has a “Do it Right the First Time” attitude, and focus on what matters most.nn nn nn nn Customer-Oriented Achievers: Persistent salespeople who understand their customers and anticipate their customers’ needs, with understanding, attention, and respect.

People who work to improve outcomes and make a difference.nn nn nn nn Talent Builders: People who are accountable for the strength and diversity of their team, and who own their own development.

People who take 100% accountability for their performance, our results, and the strength of their team; who refuse to make excuses.nn nn n nn nn What you will do nn nn nn nnAn Account Management Specialist is responsible for every step of the order process from the time s/he receives the order to the time order is forwarded for billing.

This involves timely and accurate: entry of necessary data, completion of benefit verifications, pre-certifications, and authorizations, and forwarding orders for billing.

In this process customer care is of the utmost importance!

Additional functions might be required for the department to function productively and efficiently.nn nn nn nn Specific Responsibilities Include: nn nn n nn Data Entry: nnTo enter all information associated with a patient account accurately and within 24 hours of the time it is received by the Authorization Department.

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· Enter data efficiently in order to meet the performance standards established for this position.nn nn
· Responsible for entering data according to the procedures laid out in the procedure manual.nn nn
· Be able to determine which if any documents are missing from an order that would prevent its processing, and to accurately log those documents in the patients’ profile.nn nn
· Responsible for completing daily self-audits to ensure the accuracy of his/her work.nn nn
· Be able to simultaneously enter data and complete benefit verifications & authorizations.nn nn
· Alert supervisor to any issues or abnormalities encountered throughout the workday.nn nn n nn Authorization and Account Management: nnTo verify the insurance benefits and complete any necessary pre-certifications or pre-authorizations for all patients s/he enters into the system prior to the patients’ rental start date (in situations wherein the rental period has already commenced upon receipt of the order, benefits should be verified and pre-authorizations obtained within 48 hours).

To manage the patient account so that you represent Ermi LLC in the best possible light.nn nn nn nn
· Obtain benefit information for all patients, and request pre-certification as needed.nn nn
· Responsible for verifying the claims address with the payor to ensure that the claim is sent to the appropriate office.nn nn
· All calls for verifications and authorizations should be initiated within 24 hours of order entry.nn nn
· Pre-Authorize all orders with Worker’s Compensation and commercial Insurance and process credit cards for VA accounts.nn nn
· Maintain or improve authorizations level based on trend and baseline measurements.nn nn
· Follow up with carriers and adjuster to determine best avenue in getting denials overturned.

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· Be able to explain the use of the current miscellaneous E1399 billing code Use strong influence skills with adjusters and case managers to obtain authorization as patient advocate and when there are measurable gains in ROM and medical necessity.nn nn
· Manage and uphold Company policies for compliance and limits to recertification to prevent overutilization.nn nn
· Maintain a pleasant phone manner with payors and be able to explain how Ermi LLC operates as well as the advantages of its use and how it differs from the competition.nn nn
· If a payor requests additional information, that information is to be submitted to the payor within 24 hour.

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· If in the process of pre-authorization, an opportunity to contract arises, this lead should be passed to the Manager for follow-up.nn nn
· Report any trends or abnormalities noticed in pre-authorization patterns to the Account Management Specialist Lead or Manager.nn nn
· Process, and also maintain database for department use and addend any and all specific authorization needs by payor, third party admin, or other, and according to State WC laws in order to optimize Authorizations for individual performance.nn nn
· Train others in the department on WC changes by payor, third party admin, or other and according to State WC laws in order to optimize Authorizations for Workers Compensation Department.nn nn n nn Customer Service: nnTo attend to sales representatives’ and patient’s inquiries and requests in a professional and timely manner.

Also, to obtain all insurance and patient-related information directly from patients when applicable or sales representative.

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· Follow up with patients to confirm continued use of device as well delivery and training confirmation.nn nn
· Be able to determine and communicate order status to representatives when necessary.nn nn
· Be able to handle all distress calls tactfully.nn nn
· Return all calls and emails within 24 hours of receipt.nn nn
· Maintain a pleasant and professional phone manner at all times.nn nn nn Communication and Ethics nnTo appropriately and ethically represent the company and initiate actions and/or communications that will best serve the interests of Ermi LLC.nn nn n nn nn
· Follow company policies and procedures and support the goals and objectives of Ermi LLC.nn nn
· Maintain ethical behavior in the workplace as defined in the company policies, procedures and employee handbook.nn nn
· Interpret and accept instruction, direction and coaching from direct supervisor.nn nn
· Handle internal and external communications with tact, diplomacy, and discretion.nn nn
· Interact effectively, appropriately and professionally with, staff, peers, all levels of management, customers, vendors & visitors.nn nn
· Communicate clearly in person, email and via telephone (accommodations may be available for the speech and/or hearing impaired).nn nn
· Handle high to moderate stress in a professional manner.nn nn n nn nn Additional duties could include and is not limited to: nn nn
· Researching and keeping up to date Commercial and insurance and Workers’ Compensation state laws and policiesnn nn
· Training of field reps and new WC AMS personnelnn nn
· Credit Card Processing nn nn
· SOP Training Auditnn nn
· HIPPA Auditnn nn
· Inventory Controlnn nn
· Ad hoc reporting of orders
– initials and recerts
– for tracking or analysisnn nn nn nn Professional Experience: nn High School diploma required Minimum of 2 years in the insurance field or related medical office experience Ability to perform essential duties Knowledge of medical insurance and billing Ability to document accounts clearly Computer Literate
– Windows environment Knowledge of medical terminology Strong organizational skills Ability to perform basic mathematics Ability to operate computer efficiently and effectively Ability to clearly communicate written and verbal instructions Ability to efficiently manage multiple tasks and prioritize Ability to demonstrate proper telephone etiquette and computer skills nn n nn nn Disclaimer nn nn n nn nnThe above statements are intended to describe the general nature and level of work being performed by people assigned to this role.

They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required in this position.

All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.nn nn n nn

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