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SVP Retail Payments Chief Information Officer


This is a Full-time position in Atlanta, GA posted March 29, 2021.

nn General Summary: nn nnThe Senior Vice President (SVP), Chief Information Officer (CIO) for the Retail Payments Office (RPO), oversees the Retail Payments Technology Services (RPTS) teams including: Application Delivery Services, Change Management, Project Management, and Development and reports to the Executive Vice President of the RPO.

The RPO CIO directs the Check and ACH (Automated Clearing House) technology operations for a national customer base.

This position is a member of the RPO Senior Leadership Team, supporting the Product Manager on strategic goals across product lines and departments.

The RPO CIO will collaborate with the other Financial Services (FRFS) CIOs as part of the Technology Automation Leadership Team to implement enterprise technology solutions to meet FRFS capability needs.

The RPO CIO is a member of the System (FRS) IT community and provides input and influences the FRS IT strategic direction to ensure RPO capability needs are met and to ensure RPO technology responsibilities are in alignment with FRS technology frameworks, tooling, and processes.

Primary Duties and Responsibilities: nn Set the strategic direction and oversee execution for RPTS teams including: Application Delivery Services, Change Management, Project Management, and Development based on the RPO’s, FRFS, and System IT’s overall strategy.

Manage daily platform operations, implementing new processes, ensuring business continuity and contingency plans exist, testing and implementing new software releases, and performing risk assessments.

Develop policies affecting a national customer base.

Provide oversight and coordination across major automation projects, working with National IT, other System entities, and third
– party vendors.

Ensure Check and ACH system stability and availability within a fast-growing electronic environment.

Delivers architecture, development, integration, maintenance, and support of automated systems are within the constraints set by RPO strategic direction and consistent with FRS IT Strategic direction.

Work with RPO and FRS colleagues to ensure integrity, reliability, resiliency and performance standards for the Check and ACH systems are met.

Promote organizational agility by building a culture and workforce that can improve and adapt to a changing business environment.

Lead and develop diverse talent and perform personnel management tasks.

nn Requirements: nn 8 or more years of professional experience including at least 5 years of leadership at a senior level Experience preferred in financial services industry, high volume payments transactions, and financial products.

Entrepreneurial approach to building new solutions with a proven track record of delivery; significant expertise in vendor management and large-scale program management.

Strong knowledge and experience in managing and building resilient systems.

Knowledge of cloud-based technology platforms and associated risks.

Demonstrated learning agility that resulted in effective decision making within a complex and high-volume transaction-processing environment.

Ability to drive change, flexibly adapt to a rapidly changing environment and generate effective and innovative solutions to address change.

Proven record of excellent business judgment and acumen.

Ability to be flexible and pivot to competing priorities at any given time.

Strong oral and written communication skills that effectively reach all levels of the organization.

nn Key Leadership Competencies: nn Develops and Engages Talent Reflects a Strategic Mindset Ensures Accountability Demonstrates Decision Quality Values Differences Communicates Effectively & Displays Interpersonal Savvy Exhibits Courage

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