Training Coordinator (NEST)

About Carvana

Our mission is simple, we are changing the way people buy cars.

We are the first 100% online car-buying experience, which means we have no sales team and no commission-based positions within our company.

We are completely disrupting the auto industry by removing the painful process of the dealership experience and replacing it with a seamless and convenient online platform.

Here at Carvana we are passionate about delivering exceptional service to every customer! After purchasing a vehicle online, the customer can choose to have that vehicle delivered straight to their doorstep, or if they live near one of our awesome vending machines they can pick it up there.

One of our customer advocates will meet them with a BIG coin so they can experience our unique way of receiving their vehicle!

About the team and position

Carvana is looking for an energetic and dynamic individual to join the New Employee Success Team (NEST) as a Coordinator.

This individual will be responsible for partnering with the NEST Team to develop and mentor Trainees through having a reliable and professional presence on our classroom and production floors, being a subject matter expert, and supporting our Training Coaches in running a smooth training experience for our advocates.

The ideal candidate will be well versed in delivering exceptional customer experiences, effectively delivering face-to-face feedback, easily connects with a multitude of personalities, and is a self-starter.

What you’ll be doing

• Partners with NEST Team to help support and mentor Trainees. 
• Facilitate role playing sessions and floating support for trainees.
• Stay fresh with content by reading emails, OUTs, reviewing HALO, etc. 
• Assists Trainees in handling escalated calls when needed.
• Monitors attendance and proper dispositions in determined monitoring systems.
• Motivate and inspire a team while remaining upbeat and positive. 
• Participate in POD huddles as needed.
• Assist with essential tech support as needed. 
• Flexing to support different NEST teams with fluctuating business needs.

What you should have

• Be an excellent communicator with a captivating presence.
• Have a sense of humor.

  Kinda serious about this one…

• Have an understanding of the value of teamwork and how teams work.
• Have a heightened sense of urgency, heightened attention to detail, and be able to communicate our customer offering.
• You will not leave your personality at home.

  We thrive by building a team with unique perspectives.

  Our strength is in our diversity of opinions.

It would be great if you also had

• Empathy : You care that a customer’s experience is one worthy of your own loved ones.

  You genuinely match your approach and response based on seeking to understand each customer.

  You put yourself in the customer’s shoes and you take action to help. 

• Passion : You are the voice and champion of the Carvana experience and products we offer.

  You breed enthusiasm among your customers and peers.

  You always do the right thing!

• Commitment : You build trust with each customer by providing transparency to a traditionally murky process.

  You’re eager to see the customer experience all the way through, persevering through roadblocks and following through on your commitments to the customer.  

• Anticipation : You have foresight; you know where the customer needs to go next, even before they do.

  You listen for context clues and identify what the customer may not know in order to lead them to the most effective next step, resolution or outcome. 

• Clarity : You are knowledgeable and accurate; skilled at translating the Carvana experience and complex ideas into relatable information for the customer.

  You use resources wisely and stay up to date on changes to policies and procedures.

• Every Customer Matters : You show up, you’re focused, and you act with a sense of urgency & purpose in each interaction.

What we’ll offer in return

• Full-Time Hourly Position with competitive wages
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development
• A seat in one of the fastest-growing companies in the country

Other requirements:

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

We’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff

Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice. 

More Information on Carvana

Carvana operates in the Automotive industry.

The company is located in Tempe, AZ.

Carvana was founded in 2012.

It has 4500 total employees.

It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance.

To see all 234 open jobs at Carvana, click here .