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Sr. Principal Lead, Franchisee Selection

Chick-fil-A, Inc.

This is a Full-time position in Atlanta, GA posted November 17, 2021.


The Principal Operations Lead/Franchisee Selection (POSL) is responsible for making franchisee selections for Chick-fil-A Restaurant franchise opportunities while honoring Truett Cathy’s legacy.

The POSL discerns if the candidate is prepared to lead a world class profitable restaurant according to the values and purpose of CFA, deliver Remarkable guest experiences, and positively influence others.

The Principal Operations Lead/Franchisee Selection is responsible for an average of 40 selections of New Operator candidates and the selection of Relocating and Multi-Restaurant Operators that generate $200M sales each year.

The Principal Operations Lead/Franchisee Selection leads and/or co-leads the selection process for a specified region and partners with Field Operations Region leaders to make all selection recommendations.

The Principal Operations Lead/Franchisee Selection is an active member of Area Support Teams and Regional Leadership team to help think strategically about the current and future impact of selection decisions.

He/she has strong partnership and influences decision making with Field Operations Region Team Directors and/or Regional Leaders.

The Principal Operations Lead/Franchisee Selection represents the Franchisee Selection team as a subject matter expert/liaison with cross functional teams (formal, informal, working team, project team) within the department.

The Principal Operations Lead/Franchisee Selection brings a partnership mindset to the Operator Selection Team, developing relationships, rapport and trust.

They play and active role on the team to influence department and team initiatives.

The Principal Operations Lead/Franchisee Selection will report to the Director of Franchisee Selection.

This is a non-people leader role.


Selection Process Lead

  • Utilizes parameters of organizational processes, systems, and policies to influence and make decisions
  • Creates an effective workflow that coordinates tasks and functions within a selection timeline to select the best Operator for each Restaurant
  • Consistently monitors and evaluates selection process and implements changes as needed
  • Drives and contributes to initiatives and processes within CFA and Operator Selection

Regional Selection Influencer

  • Has a strong understanding of Regional needs and how they can provide support and add value through strategic
  • Is fully prepared and participates in all AST and Region meetings and provides input on selection and business topics
  • Understands all organizational, Region initiatives, and roll outs and attends appropriate training to ensure understanding and knowledge of subjects
  • Proactively analyzes specific selection and business challenges and offers solutions based on best practice and business knowledge
  • Has market insights that allows for a strong understanding of how decisions and selections impact the overall business

CFA Knowledge and Restaurant Acumen

  • Has a deep understanding of Operator selection strategies, CFA business framework and CFA strategies
  • Identifies and protects the confidentiality of the FDD, Deal Package, Candidate pools, etc.
  • Assess Restaurants based on Quality and In Restaurant Experiences
  • Has strong CFA Restaurant acumen and understanding the CFA business model to make Multi-Restaurant and Relocation Decisions
  • Understands how the Operator selection process relates to the ever changing QSR industry and candidate pools
  • Overall understanding of the business in addition to the deep expertise in selections

Operator Selection Partnership

  • Responsible for leading a project or team liaison role
  • Consults to stakeholders, candidates, and staff to provide guidance and insights to the overall selection process
  • Fosters effective team building and builds consensus among stakeholder by establishing credibility and trust
  • Demonstrates approachability and openness to opinions and ideas
  • Initiates and sustains transparency, calibration, and collaboration
  • Generates and executes specific departmental and process changes to support selection objectives
  • Sets clear expectations and provides constructive feedback effectively with franchisee candidates and CFA stakeholders
  • Courageously and appropriately challenges concerns about Operator selections

Interviewing and Selection

  • Evaluates current Franchisees by in-restaurant visits for MR and Relocations documents by thoroughly by completing the Candidate Framework
  • Prepares for interviews by reviewing previous interview notes while aligning future interview questions to the Operator competency model
  • Influences partners on casting a wide net of candidates for each location while understanding the unique aspects of the community and/or concept type
  • Conducts focused interviews and responsible for lead candidate recommendation for New Operator candidates to select the best Operator for each Restaurant
  • Understands and discerns the unique profile and attributes of the Operator make selection decisions
  • Takes additional steps and initiative to connect with Regional BCs’, SME’s, RD or others to make the best decision
  • Responsibly takes calculated risks on candidates and decisions for the future organizational benefit

Minimum Qualifications

  • Proven track-record and passion for identifying talent and strengths in others
  • Strong analytical and critical thinking skills
  • Strong communication (verbal and written) skills
  • Adaptability and flexibility
  • Ability to handle sensitive and confidential information in appropriate manner
  • Foundational business acumen
  • Ability to build relationships and communicate effectively to positively influence
  • Strong emotional intelligence
  • Ability to balance multiple, sometimes conflicting stakeholder interests
  • Ability to distill complex, disparate data into actionable insights

Minimum Years of Experience


Travel Requirements


Required Level of Education

Bachelor’s Degree

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