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Senior Diagnostics Imaging Customer Success Executive


This is a Full-time position in atlanta, GA posted January 21, 2022.

The Senior Diagnostics Imaging Customer Success Executive role within our Nuance Healthcare Customer Success Organization provides an integral role within the team as a partner contact for clients, responsible for guiding the clients to successful outcomes in the use of their Diagnostic solutions.

Core objectives include maximizing adoption, utilization and optimization of their diagnostic solutions as well as ongoing account management with high customer service and successful outcomes based on customer goals and metrics.Responsibilities:Meet with clients on a regular cadence, working toward measurable goals and outcomesProactively manage customers to high adoption, utilization, optimization and satisfactionUnderstand the solutions and enable customer success.Maintain databases and with client information for sharing of information with other Healthcare resources.Responsible for contract renewals and lead generation for assigned customersCreate continued process improvementsResolve customer’s questions or guide them to the appropriate resourceProvide tight integration with internal teams: Product Management, Marketing, Dev, Sales and SupportProvide issue escalation and resolution tracking.Build awareness in the marketplace, educate prospects and meet or exceed your assigned objectives by expanding Nuance’s footprint across our client base.Understand the solutions, train customers, and enable customer successManages customer with executive relationship management aspectsManages new solutions with less mature methodologiesTravel to customer facility or Nuance office.Qualifications:10+ years in Healthcare Technology8+ Years Radiology Workflow knowledgeBachelors DegreeRequired Experience:Demonstrated record of healthcare customer/account management and project management skills; Proven track record supporting and working with Sales, Implementation, Product Management, Development, and Technical Support teamsRadiology/Imaging workflow experience and core understanding of common clinical workflows deployed in typical hospitalSolid presentation development and communications skillsExperience making presentations and providing communication to senior level executivesOutstanding customer service, communication, presentation and interpersonal skills; Experience with hosted applications; ability to work independently and creatively with minimal supervisionA strong commitment to customer satisfaction at all levelsStrategic planning in account relationship managementHigh-level of autonomy requiredAbility to handle executive relationships and navigate political complexitiesExperience in the healthcare industry and engaging clinicians and IT experienceDesired Experience:5+ years SaaS product experience5+ years Account Management experience#LI-Hybrid#LI-AB1Nuance offers a compelling and rewarding work environment.

We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment.

Join our dynamic, entrepreneurial team and become part of our continuing success.Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace.

We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by law or Nuance policy.

If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.

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