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Quality Assurance Analyst

Accenture

This is a Full-time position in Atlanta, GA posted January 3, 2022.

Key Responsibilities Assess the quality of analysts on the project Meet volume and quality targets for all quality assurance audits Develop and maintain knowledge of client and their business needs processes Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings Take accountability for effectively handling escalations Identify root causes for business related issues and recommend solutions to improve overall client satisfaction Assist with monitoring and tracking incidents to ensure timely resolution Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance Proven commitment to quality in work Strong attention to detail Ability to explain information and concepts clearly and succinctly for others to easily understand Ability to read and interpret policy process maps accurately Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile Resourcefulness, critical creative thinking, and problem solving skills Flexibility and adaptability e.g.

learning new processes, policy changes Demonstrated ability to work as part of a team, adding a positive attitude and business focus Ability to effectively manage time and work in a fast paced, deadline driven environment Fluency in social media e.g.

Facebook, Instagram, LinkedIn, etc.

Proficiency with Microsoft Office, particularly Excel e.g.

pivot tables, v lookups, macros Strong verbal and written communication skills in English Previous experience evaluating quality What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization.

As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values.

Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities.

Read more here Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer.

We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement .

Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed.

If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.

Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.


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