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Product Owner

NICE Systems

This is a Full-time position in Atlanta, GA posted March 29, 2021.

Product Manager The Product Manager has a key role in transitioning the Quality Central and Nexidia Analytics product strategy, vision and roadmap, into detailed requirements and a committed product plan, jointly with RD. The role requires a high-energy individual who excels at working with cross-functional teams in a technical space and is comfortable in leading a team effort, as well as influencing others to achieve company objectives. The Product Manager owns the product plan, driven from the product roadmap. Heshe will create a prioritized backlog based on high level product requirements and will clearly describe the product backlog items. Work closely with RD to explain the motivation and customer needs behind the requirements, own the backlog grooming sessions and be the team’s SME for the product, customers’ needs and market. Heshe leads certain milestones in the product’s lifecycle such as planning and integrations, execution, release and rollout and end-of-life planning. Together with Product Marketing, RD and other members of the Product Management team, the Product Manager will help the company develop a product roadmap that ensures Quality Central and Nexidia Analytics offers highly competitive solutions to its customers. The ideal candidate has a background in requirements definition (Agile), as well as experience working on cross-functional teams and interfacing with customers. This may be from prior roles as a Product Owner, Product Manager, Business Analyst, User Experience professional, or others. This individual has demonstrated ability to grasp, and then articulate, business and technical concepts to a wide variety of audiences. The ideal candidate can influence various parts of an organization with the necessary excellent interpersonal skills to quickly gather and distill information, build relationships within the organization, and champion the customers’ ideas and products primarily to internal audiences. Heshe is the “go-to” expert for the product. The ideal candidate also possesses strong technical and business analysis skills in order to quickly assess and remain abreast of the state of the industry. This includes synthesis of any promising new technologies, new applications of technology, standards activities, changes in buyer behavior and expectations, competitive vendor positioning or moves, etc. ESSENTIAL DUTIES AND RESPONSIBILITIES bull Work with partners, customers and CEA Line-Of-Business sales to understand business’ needs with regard to quality and analytics, across channels, with the contact center bull Develop and maintain appropriate “Product Requirements Backlogs” detailing the business and technical requirements for each release bull Assist with the development of the functionaltechnical design for the features and functions called for by the product requirements bull Manage relationships across functional groups and influence cross-functional groups without direct hierarchical ownership of teams or products bull Prioritize and update defects, improvements and enhancements handle simple escalations. bull Design Storyboard and develop product demonstration scenarios within the application bull Communicate the value of the Nexidia and Quality Central solutions to a wide range of audiences, including internal employees (primarily sales, services and support), customers, prospects, and partners. EDUCATION AND EXPERIENCE bull Minimum 2+ years’ experience with software product management, product owner, professional services, or in another relevant role bull Bachelor’s Degree (Math, Science, or Engineering preferred) – MBA preferred bull Excellent written and oral communication skills bull Demonstrated experience as a persuasive and persistent advocate for customer needs bull Excellent cross-functional team leader with project management skills bull Demonstrated ability to take the initiative and work in a self-directed manner bull Ability to thrive in a changing environment bull Ability to communicate comfortably across all levels of corporate structure bull Ability to work with sales executives and assist with opportunities as subject matter expert, especially when offerings are new to market bull Fast learner with ability to educate herhimself on relevant technologies Ability to remain focused and calm under pressure Experience working in an agile delivery methodology organization Positive “can do” attitude Contact Center Business experience preferred User experience Graphic design skills a plus, but not required Sponsorship not offered NICE Systems is an Equal OpportunityAffirmative Action Employer, MFDV.

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