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Pega Technical Analyst

Cox Communications Inc

This is a Full-time position in Atlanta, GA posted November 1, 2021.

Primary Location: 6305 Peachtree Dunwoody Rd, Atlanta, GA, USA

Division: Cox Communications

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 214619

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states.

At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities.

Come connect with us, and lets build a better future together.

In the Pega, Technical Analyst position, you will support Cox Communications Enterprise Development and Operations (ED&O) Delivery Enablement organization.

The primary mission of ED&O Delivery Enablement is to provide business and technical value by delivering on Coxs brand promise, building for the future, providing predictability and visibility into the technology portfolio and roadmaps, leveraging tools and automation to develop processes and metrics, and supporting our evolving workforce as we keep pace with emerging technology.

ED&O Delivery Enablement team members deliver high value services to our business partners as a shared service organization.

This model would enable you to be highly relevant when working within ED&O to drive various initiatives.

You will have the opportunity to:

– Work with IT and business leaders to define the technologies that are needed to fuel technology and business efficiency and growth

– Develop IT capabilities that introduce differentiated performance and innovative ways of delivering technology

You will be a successful member of the ED&O Delivery Enablement team if you:

– Build strong relationships throughout the organization

– Deliver value across the organization

– Are a self-starter who researches industry trends and best practices

– Are motivated to continually upskill yourself to keep your skills fresh and relevant, particularly around DevOps and Automation

Primary Responsibilities and Essential Functions:

– Ability to understand and communicate complex business and technical concepts to technical and non-technical audiences across departments

– Leverage automation and / or advanced Excel functions wherever possible to reduce manual reporting efforts throughout ED&O Delivery Enablement

– Understand existing suite of tools used at Cox (including Jira, PPM, Apptio, and other tools), what tools are available, and assist with roadmap creation and pilot execution

– Support ED&O communication channels (email, community pages, SharePoint) while consistently looking for ways to improve how we communicate with our employees

– Proactively identify opportunities to streamline process, increase efficiencies, and align across teams

– Participate in peer to peer knowledge sharing and technical sessions to help drive upskilling and learn best practices across the organization

– Support various workforce transformation initiatives designed to prepare our workforce for the future, including skills-based tutoring coordination and crowdsourced learning playlist curation

– Possess a clear understanding of architecture standards and a high-level understanding of the business

– Develop measurements and reports on key metrics



  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.

    based job.

    (Reasonable accommodations for medical and religious objections will be considered.)

  • Candidate must possess working knowledge of Pega case management framework.
  • Candidate should be experienced in conducting DCO (Direct Capture of Objective) sessions with various stakeholders for rapid prototyping and requirements discovery.
  • Candidate should be comfortable working with Pega lead solution architects in carving out a solution using Pegas OOTB capabilities


  • A Bachelors Degree with emphasis in Liberal Arts, Computer Science, IT, Computer Engineering, MIS, Mathematics, Operations Science and 1+ years of experience preferred in related field
  • Pega Certified Business Architect (PCBA) on 8.x versions of Pega is preferred

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services.

The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states.

Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses.

Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.

Our primary divisions
– Cox Communications and Cox Automotive
– are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.

Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.

Were looking for the talent today who will be our leaders tomorrow.

Sound intriguing?

Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page .

Cox is an Equal Employment Opportunity employer
– All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services.

Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

Cox is not responsible for any fees or charges associated with unsolicited resumes.

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