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Operations Specialist III – Document Execution – TEMP/REMOTE

Aldridge Pite LLP

This is a Full-time position in Atlanta, GA posted November 26, 2021.

Aldridge Pite, LLP is a multi-state law firm that focuses heavily on the utilization of technology to create work flow synergies with its clients and business partners.

Aldridge Pite is a full-service provider of legal services to depository and non-depository financial institutions including banks, credit unions, mortgage servicing concerns, institutional investors, private firms, and other commercial clients.

Aldridge Pite is dedicated to providing best-in-class representation across all of its Practice Areas through its unwavering subscription to three fundamental tenets: Partnership, Integrity, and Innovation.

POSITION SUMMARY:

The Operations Processor III is a primarily remote position in the NY Foreclosure Department and is responsible for drafting documents such as Affidavit of Indebtedness, Consents to Change Attorney, Oaths, Depositions, Discontinuances, and other pleadings as assigned.

The Processor will be responsible for assisting the NY Foreclosure Manger and assist the Document execution Team on various foreclosure task involving NY Judgment Foreclose.

The processor will also correspond with clients, courts, prior counsel, and venders related to the specified pleadings.

This position entails training new hires and workload distribution.

ESSENTIAL DUTIES / PRIMARY RESPONSIBILITIES:
Receive and prepare document execution requests by client system, email, and by phone.
Utilizing reports to follow-up and monitor impediments and escalations.
Receive client, borrower, court, and prior counsel calls regarding specific pleadings.
Training new hires on document execution and judgement stages of the foreclosure process.
Provide excellent customer service.
Provide updates to clients on files in the team’s portfolio as needed.
Review scorecards for items the assigned team impacts directly, make adjustments to deal with any gaps and work to improve and/or maintain outstanding ratings per client.
Attend client meetings and communicate/escalate issues to client liaisons in a timely manner.
Facilitate monthly team meetings to provide updates/refresher training.
Communicate with the Manager on issues or questions that arise concerning attorneys or legal matters.
Review client alerts related to Document Execution Department and communicate with the staff on procedural changes to ensure compliance.
Monitor productivity of teams and individuals and communicate with those who perform under standards set.
Review aged inventory and communicate with staff and attorneys on actions needed.
Identify and analyze process gaps and identify opportunities for increased efficiency.
Update client electronic systems, including but not limited to BKFS, TEMPO, Vendorscape for all New York Foreclosure matters.
Assist with other duties and special projects as needed.
MINIMUM QUALIFICATIONS:
Bachelor’s Degree Preferred
Minimum 1 year of foreclosure experience or Bachelor’s Degree
Basic knowledge of Microsoft Office (including Microsoft Excel) preferred, prior experience in foreclosure processing client systems preferred, previous law firm or loan processing experience preferred.

General Competency Factors:
Must be proficient in software tools, including but not limited to Word, Excel, Outlook, and the Internet.
Must possess strong written and verbal communications skills.
Must provide excellent customer service to internal and external customers
Identifies and solves issues in a timely manner.
Must be a team player and willing to help others in their department whenever necessary.
Must be extremely organized and be able to multi-task.
Conscientious with respect to work completion, deadlines, time management and attendance.
Takes initiative in face of obstacles and identifies what needs to be done and takes action.
Demonstrates commitment to Firm’s vision, mission, and core values.
Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
Develops professional relationships and builds rapport with others.
Overall good work ethic and willingness to adapt to change.

Aldridge Pite, LLP is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law.

We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.


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