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Intake Coordinator

ArchCare

This is a Contract position in Atlanta, GA posted November 2, 2021.

Overview: This position coordinates referrals received from Liaisons, Account Executives and through the Wellsky Portal.

All referrals are reviewed for completion and uploaded to the home care EMR.

The intake coordinator may also enter referrals into the EMR, completing all aspects including general demographic data, physician diagnosis, and referral source data to complete the referral.

The position all may include checking eligibility and initial authorization from Managed Care Organizations.

This position may require communication to the home care team, referral source and potential patients and their families.

Responsibilities: Data enters patient information into Patient Information in the patientUploads data from the eFax and scans other documents related to the referral into the patientEnsure all data fields are complete to ensure timely follow up with referrals, so they are entered the day before admission wheneverCheck eligibility of patient insurance and documents that in a coordination note, indicating co-pay, co
– insurance, and deductibles for the patientObtain initial authorization as appropriate and document coordination note to authorizations obtain if required or that authorization is notAnswers calls from referral sources and return calls within 2 hours or within the day of theTeamwork: Collaborates with Liaisons, Account Executives and internal referral sources to ensure that all aspects of the referral and information is obtained and documented in the patientDevelops relationships and enhances appreciation for the needs to meet specified deadlines and the consequences of not meetingCommunication: Takes phone calls from care members, patients, caregivers, referral sources and others.

Demonstrates commitment to the missions and goals ofCollaborate with patient and their families related to the referral and scheduledCollaborate with the home care team about patients coming on services, capacity management and availability.Public/Customer relation: treats all internal and external customers with respect on the phone or in person.Is responsive to all customer concerns and responds quickly andModels professionalism at allMay maintain a regional calendar of pendingMaintains and respects patient Qualifications: Education RequirementsHigh School Diploma or GEDAssociate’s PreferredExperience RequirementsMinimum of one years experience in health care, and/or customer serviceSkill RequirementsExcellent organizational skills with ability to analyze data required Exceptional phone skills and the ability to multi-task.

Computer literacy is required.

Data entry skills required and accuracy with data entry required.

Attention to detail is required


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