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Front Desk Coordinator

Vibe Ride Grant Park

This is a Full-time position in Atlanta, GA posted November 27, 2021.

Our Front Desk Coordinator will be responsible for creating a positive guest experience by providing a superior level of customer service to The Vibe Ride Grant Park members, prospective members, and guests.

Delivers outstanding sales and customer service — greeting customers, answering questions, recommending classes, troubleshooting, in person, or via phone or email.

The Front Desk Coordinator helps maximize member retention by connecting each member to the right people, place, and program.

Essential Duties and Responsibilities

• Maintain product knowledge for all Vibe Ride Grant park promotions, ride packages, pricing, and retail

merchandise and proactively communicate to our clients.

• Actively drive sales of ride packages/classes and merchandise and execute transactions.

• Greet all guests promptly and enthusiastically in a welcoming and professional way to create a friendly positive

entrance into the studio.

• Assist with all aspects of the Vibe Ride experience including check-in and bike set-up to ensure a comfortable,

positive and safe experience.

• Provide superior customer service and hospitality to clients both before and after their class.

• Perform all operational duties: completing daily tasks, such as class set-up, studio maintenance, and cleanliness,

checklists, and projects/other duties as assigned.

• Studio cleaning and prepping, including cleaning of exercise equipment (bikes, weights), floors, and mirrors.

• Class set up to include towel service and TRX straps.

• Common area cleaning, including front desk, lockers, retail shelves, office, and hallways.

• Bathroom and changing room cleaning.

• Reports any questions, issues, etc., to Studio Owner

• Maintain towels service and restocking amenities.

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