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Cisco UC Engineer

NWN Corporation

This is a Full-time position in Atlanta, GA posted March 29, 2021.

nn NWN Corporation is an established leader in technology-enabled services, transforming the customer experience for commercial, enterprise and public sector organizations through its solution-as-a-service platform.

With over 1,300 customers throughout the U.S., NWN provides a unified customer experience with integrated offerings for unified communications, security, contact center, DaaS (device-as-a-service), connectivity and advanced technology solutions.

NWN is looking for a Senior Solution Engineer to join our team in the East Coast.

This is a remote position with occasional onsite visits.

This position is full time with full benefits.

The scope of essential job responsibilities includes but is not limited to:nn Supporting and maintaining our client’s enterprise networks.

The Engineer will act as the technical lead for assigned clients.

In addition, the Engineer will work with the client to ensure managed devices conform to NWN’s Best Practices Framework for managing and supporting enterprise networks.

Work with and master many enterprise networking products from the following vendors: Cisco, Microsoft, VMware, and third party Cisco voice partners.

Troubleshoot issues that arise for their managed customers.

Candidates must be able to effectively work in a team environment and manage their time independently.

Candidates must have strong interpersonal as well as analytical troubleshooting skills.

Strong communications skills and the ability to multitask are essential.

Availability for after-hours support as needed is a requirement.

Schedule on-site visits when necessary in accordance with the customer contract.

n n Job Requirements: n nnThe successful candidate for this position will meet these minimum requirements:nn 4-8 Years of experience managing/supporting and or deploying Unified Communications infrastructures.

At least one major vendor certification (CCNA, CCDA, CCNP, CCIE, etc.) Demonstrated verbal and written communication skills.

Comfortable, poised, and affable with senior level executives.

Demonstrated ability to execute and advise clients on proper solution best practices for implementation and maintenance of networking technologies.

Interact with clients to resolve any issues before, during, or after service engagements.

Schedule on-site visits when necessary in accordance with the customer contract or roles and responsibilities Provide continued input to management regarding new ideas and concepts to improve overall quality of service to our clients and partners.

Documentation Experience with Zenoss monitoring is a plus.

Cisco CUCM, CUC, CER, IM&P accompanying application experience required.

Cisco C Series UCS server experience required.

Cisco IOS Voice Gateway experience required.

Basic Cisco routing and switching experience required.

Experience with Cisco Hosted Collaboration (HCS) is a plus Kurmi Experience is a Plus nnThe following qualifications are ideal, but not required:nn Bachelor’s degree preferred Experience acting as engineering escalation point for Junior or intermediate level engineering

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