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Business Analyst

WellStar Health System

This is a Full-time position in Atlanta, GA posted March 22, 2021.

The Business Analyst will be responsible for providing assistance to the ServiceNow team with Customer Requirements. Business Analyst will also be responsible for facilitating and mentoring Operations owners with technical questions concerning ServiceNow products. This role includes both administrative (organizational) and strategic (consultative) responsibilities in guiding operational leaders with fulfilling services supported by the ServiceNow products. This resource understands processes and business and will be assigned to various sized ServiceNow initiatives from enhancements to projects. Participates on cross-functional teams on ideas and solutions that impact operational results. This role will ensure all discovery and process analysis initiatives are delivered with high quality, add business value and align to leading best practices.

Job Requirements:

Required Minimum Education: High school diploma; Bachelor’s degree preferred

Required Minimum Experience:

  • 3+ years in Analyst and/or ServiceNow related experience.
  • Ability to facilitate requirement meetings and apply critical thinking skills to resolve issues or problems

Required Minimum Certification: None, ServiceNow Administration preferred; SCRUM Master preferred; ITIL Preferred

Required Minimum Skills: Strong written and verbal communication skills. Ability to identify core business needs and translate them into clear functional requirements all while driving user adoption and engagement. High attention to detail and the ability to research and resolve problems. Use of sound judgment in assessing situations and problems. Ability to maintain confidentially and to deal with multiple high priority issues simultaneously. Support all design, testing, and documentation efforts. Ability to function independently within the team environment. Excellent rapport and relationship building skills. Computer/data entry experience. Ability to communicate with various members of the healthcare team. Ability to use EXCEL, Word and have basic computer operational knowledge. Epic and 3M experience preferred.

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