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Affluent Mailroom Associate


This is a Full-time position in Atlanta, GA posted March 24, 2021.

Process Associate, Document Management
Function: Insurance
Omaha, NE, USA

With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Process Associate, Document Management

  • Manage different sections of Mailroom according to standard guidelines & SOP
    • Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
    • Sort, locate, open, inspect and bundle all incoming mail and publications
    • Document, process and file all incoming and outgoing mail correspondences
    • Distribute all inter-office mail for the facility departments
    • Troubleshoot and perform simple preventive maintenance of machines
    • Process check handling, deposit and reconciliation according to Company service standards
    • Research case numbers for proper handling
    • Handle inbound and outbound emails/calls
    • Assisted with daily tasks as assigned
  • Prioritize, plan and organize tasks and work responsibilities to achieve SLAs
  • Comprehend and respond to customer inquiries.
    • Identify, research, and resolve problems
  • Ability to accurately interpret and compile information from a variety of sources and systems
  • Ensure that turnaround time and quality of the work meets Company service standards
  • Interact with customer in a respectful and professional manner via email and on calls
  • Manage own work in process and support team efforts to ensure that individual, team goals are met
  • Should be able to handle basic day to day requirements of excel

Essential skills:

  • Must have 6 -18 months Life Insurance Mailroom backend operations experience
  • Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
  • Displays energy, enthusiasm, and flexibility in approaching the job
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
  • Ability to independently interact with internal and external customers
  • Customer service focus
  • Basic Computer knowledge along with typing speed of 40 words/minute
  • Insurance knowledge

Minimum qualifications
• High school diploma or equivalent
Shift timings:
7:00 AM-3:30 PM, Monday-Friday, with rotating Sundays
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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