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Careerbuilder-US: Service Desk Technician


This is a Full-time position in Atlanta, GA posted November 5, 2021.

IT Admin/Service Desk Technician #721360 Job Description: Description: Service Desk Technician Reports To: Service Desk Supervisor SUMMARY: Responsible for the day-to-day support of technical operations at all Serta Simmons locations.

Provides a high-level of support to ensures tickets, calls and emails are clearly documented & tracked, manages dispatches with third-party vendors, follows up on unresolved tickets, calls and emails, identifies trends of incoming issues for appropriate escalation.

Position Qualifications: Proficiency in front office applications and hardware, desktop operating systems (Windows), Active Directory user maintenance, mobile messaging devices and system administration, DNS and DHCP technology platforms and systems Able to effectively communicate technical concepts in common terms Experience supporting Mac users is a plus.

Administrative and organizational skills, including attention to detail Able to build teams and function well within a cohesive team environment Manage multiple tasks and deadlines in a fast-paced environment Education/Experience: 3+ years experience in management of networks and systems Bachelors degree or equivalent work experience Technology and industry training or certification a plus (Cisco, Microsoft, VM, Storage, VOIP, Security, etc.) Job Factors/Work Environment: This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job.

Other job-related duties may be assigned.

An Affirmative Action Equal Opportunity Employer, M/F/D/V Drug-Free Working Environment Job Requirements:ESSENTIAL DUTIES AND RESPONSIBILITIES: Provide technical support and service of desktop systems and software, including PC, laptops, MAC, printers, VOIP and digital phones, mobile devices, user account administration and remote connectivity Act as Technical Support Services point of contact for remote office locations Work with vendors to troubleshoot and resolve hardware and software issues Provide friendly, courteous and helpful service to all customers Work closely with team members to ensure that service and trouble requests are addressed in a manner that meets service level agreements and business goals and objectives Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to queries by phone, email or through the ticketing system.

Remotely install, modify, and repair IT hardware and software.

Resolve technical problems with networks and other systems.

Follow up with customers to ensure issues have been resolved.

Meet and exceed team performance metrics.

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