Chief Operating Officer, Physician Group Practice

The COO is responsible for driving the development of the ambulatory market strategy and operationalizing the associated clinical care delivery operational plan of Emory Healthcare and its subsidiary’s physician practices.

Key responsibilities include strategic/operational planning; business/program development; financial management; administrative management of clinical operations; environmental safety; facilities management.

The COO ensures high quality patient care and services, including management of patient flow/access, coordination of ancillary services and enhancement of patient support and service improvement.

In addition, the COO works collaboratively with the Emory Healthcare Network Chief Executive Officer on the development and execution of the population management initiatives and strategy.

NATURE AND SCOPE:

Provides leadership and direction to practice administrators, management and staff of all Emory Physician Group Practices (The Emory Clinic and Emory Specialty Associates).

Responsible for achieving strategic, financial and operational objectives for assigned business entities to ensure seamless integration of physician practices within all Emory Healthcare entities.

Emory Healthcare’s Physician Group Practices encompasses over 182 locations across Georgia, including 70 medical and surgical specialties, with over 1,700 physicians and 957 advanced practice providers, with 3,900 employees.

The practices represent over $1.05B in net revenue with approximately 4.87M patient encounters annually, with a large shared services call center and patient access platform comprising of 4.5M patient calls.

REPORTS TO:

This position reports directly to the Physician Director, Emory Clinic and Co-Clinical Dyad of Emory Healthcare.

COLLABORATES WITH:

• Chief Business Officer (CBO), School of Medicine
• The COO partners directly with the Associate Clinic Director and Chief Medical Officer and for The Emory Clinic and Emory Specialty Associates.
• Partners with Senior Vice President, Network Development
• Emory Hospitals Senior Leadership
• Emory Healthcare Network Leadership

SUPERVISES:

Direct Reports include, but may not be limited to:

Vice President of Operations and Facilities Planning

Vice President of Primary Care Services and Emory Specialty Associates Multi-Specialty Groups

Senior Administrator for Clinic Administration Practice Improvement

Vice President of Cancer Clinical Administration and Strategy

Executive Administrator, Surgical Services

Vice President of Operations, Department of Medicine

Executive Administrator, Brain Health Center

Dotted Line Supervision:

Chief Nursing Officer for Ambulatory Care

Vice President of Access

TEC Section Administrators

MAJOR RESPONSIBILITIES:

• Collaborates with the Director, as well as PGP leadership and physicians in establish short and long-term strategies for TEC/ESA that ensure excellent operational performance, drive clinical practice growth and support the objectives of Emory Healthcare.
• Collaborates with the CBO and Director on the development of effective growth strategies and process.

  Establishes business plans to support disciplined and aligned growth.

• Recommends strategic, patient-oriented and fiscally viable priorities and goals.

  Gives direction and guidance to Department and Practice Administrators, management and staff to achieve the priorities and goals.

• Achieves benchmarks for operational performance consistent with industry standards and monitors organizational effectiveness.
• Advises EHC Managed Care on the programmatic and fiscal needs of PGP.
• Collaborates with marketing resources to support and implement strategies and plans for clinical services.
• Act in support of and collaboration with clinical chairs in the operational success of their clinical faculty and departments.
• Collaborates with Director and CBO on physician compensation issues and strategies as well as goals for and implementation of SOUP* dollar allocations.

  (*Sharing of Operating Unit Performance)

• Plans and organizes areas of responsibility to accomplish operational and strategic objectives within budget.
• Works effectively with system business/shared services functions, such as IT, HR, Marketing and Finance to optimize system integration of people and business management strategies, cost structure, and operational efficiencies that promote highest quality care and services.
• Supports PGP programs and initiatives in ambulatory care quality and safety.
• Collaborates with EHN and marketing on developing strategies and implementing tactics for enhanced Domestic Network Integrity.
• Ensues easy and timely access to coordinated patient care across PGP.
• Collaborates with and advises teams regarding steps needed to achieve high value, evidence –based care performance targets.
• Provides leadership and direction for patient satisfaction efforts.

  Ensures appropriate infrastructure and resources to support excellence in the patient and family experience.

• Provides leadership necessary to achieve an engaged and effective workforce, including Diversity, Equity and Inclusion and Employee Engagement efforts.
• Identifies management talent and develops skills and professional growth of senior leaders.

  Responsible for succession planning to sustain and enhance operational excellence.

• Builds and fosters trust and positive relationships within Emory University School of Medicine and Emory Healthcare.
• Supports efforts to ensure compliance with regulatory standards and requirements and the standards of all applicable accrediting agencies.
• All other duties as assigned.

EXPERIENCE REQUIREMENTS:

Minimum of 10 years of experience managing large multi-specialty physician practices, with reputation for great service and demonstrated quality outcomes.

Master’s degree in Business Administration and/or Health Administration required.

Experience effectively leading both academic/faculty practice plans and primary care physician groups highly desirable.

Demonstrated success in executing physician practice growth strategies in highly competitive markets required.

SPECIAL KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Knowledge of organizational and operational strategies
• Knowledge of healthcare industry and clinical integration strategies
• Able to integrate objectives of his/her organization on overall System objectives in a matrixed environment
• Highly competent in all or majority of the following senior leadership competencies:
• Cultivator of strategic/effective clinical and business partnerships
• Driver of strategic customer focus/delivery systems
• Demonstrator of high degree of emotional intelligence
• Change leader
• Skilled coach and developer of people
• Passionate promoter of vision and values
• Disciplined and insightful decision-maker