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Lead User Experience Designer


This is a Full-time position in Atlanta, GA posted March 18, 2021.

nn Purpose for this role: We are looking for a product designer to join the UserIQ team and help craft the future of our product portfolio.

As a Lead UX Designer you will be responsible for working directly with end users, our product team, our development team, and key stakeholders to design and overhaul end-user experiences and create simple and functional interfaces. nn nn n nn nnResponsibilities in this role will span the entire user-centered design process, from user research, wireframing, and concept creation, to high-fidelity prototyping, usability testing, and final asset production and implementation.

In addition, this role will be responsible for setting direction and strategy for our UX team, as well as working in concert with our product team and other stakeholders to define and prioritize new features and offerings.nn nnThis position offers an exciting opportunity to lead, perform hands-on design, and deliver clean and intuitive user experiences to a wide variety of users around the world. nn nn n nn nn n nn nn Who you are: You love solving problems and you care deeply about making people’s jobs easier.

You’re excited about helping us build a great company and world-class user-centered design team.

You ask why… a lot.

You love to learn and push the boundaries of what’s possible. nn nnAs far as skillset goes, you’re a well-rounded designer who likes getting your hands dirty in the whole design process.

You’re a strong visual and interaction designer, but you’re a skilled researcher who loves getting in front of users to stay centered on their needs.

Though you’re skilled at many things, you are particularly strong in a few areas of the design process and you enjoy sharing these strengths with your team.nn nnYou’re a collaborator who seeks out everyone who needs to be at the table.

You’re quick to change your design if the data points another direction.nn nnIn addition to this, you are a leader with a growth mindset, who has a track record of demonstrating influence, strategy, and responsibility in a team setting, and being known as a leader even without a leadership job title.nn nnDoes this sound like you?nn nn n nn nn n nn nn About UserIQ: Atlanta-based UserIQ is a well-funded startup on a mission to help software teams predict user behavior, create winning experiences and prove that customer success is company success.nn nn n nn nn n nn nn Key Responsibilities nn Elicits ideas and assists team members with gaining shared understanding, and aligns the product team and stakeholders Presents design concepts, user needs, and design rationale to multidisciplinary teams Collaborates and pairs with other product team members (UX, engineering, and product management) to design solutions Creates designs such that information is easy to find, consume, and understand Communicates ideas and designs to end user and product team members nn n nn nn n nn nn Your day-to-day: nn nnAs a Lead UX Designer at UserIQ, you will…nn Lead product design strategy and contribute to overall product strategy in collaboration with the product team.

Encourage, equip, and mentor members of the design team who will directly report to you.

Manage all product design assets, including maintenance and improvement of the design system.

Lead workshops to gather design requirements and prioritize needs.

Conduct various forms of research and interact directly with end users.

Extract meaning from mounds of user data, making it easy to consume to move forward in the design process.

Present out research to stakeholders using visual storytelling techniques.

Use research as a launching pad to design workflows, screens, and interactions.

Collaborate with other designers and cross-departmentally with product, development, customer success, sales, marketing teams.

Implement design system components in your workstream for design consistency and contribute back to the design system.

Use rapid ideation and design tools to create prototypes for usability testing.

Conduct usability tests for user-centered iterative improvements.

Work with the development team on implementation of your designs.

nn n nn nn n nn nn Skills, Traits & Competencies nn Create beautiful interfaces from scratch driven from customer enhancements and user stories.

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.

Communicates: Developing and delivering communications that convey a clear understanding of the needs of an audience.

Extremely detail-oriented and deadline-driven.

Customer Focus: Building and delivering customer-centric solutions Soft Skills: Relating openly and comfortably with diverse groups of people Self-Development: Actively seeks personal and career growth You’re also highly organized and are able to manage, prioritize and bring to completion multiple projects simultaneously.  Strong work ethic and willingness to take ownership for wide-ranging responsibilities Excellent communications skills, both interpersonal and written nn n nn nn n nn nn Nice to have: nn Experience working with Software as a Service companies.

Experience with data visualization and/or complex business applications.  Experience in customer success/account management or product management for a software company.

Experience in graphic design, in particular using Adobe Illustrator and/or Photoshop.

Proficiency in HTML/CSS/JavaScript.

nn n nn nn n nn nn Scope: nn nnThe Lead UX Designer will report to UserIQ’s Chief Product Officer and has the option to work remotely or out of the company’s office in Dunwoody.nn nn n nn nn n nn nn Minimum Qualifications nn nnYears of Relevant Work Experience: 5+nn nnMust be eighteen years of age or older.nn nnMust be legally permitted to work in the United States.nn

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