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VIP IT Executive Systems Support

Genuine Parts Company

This is a Full-time position in Atlanta, GA posted November 5, 2021.

Description
Position at Genuine Parts Company
Job Description:
This position will be the dedicated IT escalation point for GPC C-Level Executives.

The role requires a high level of technical proficiency, ability to communicate and build strong collaborative relationships with key stakeholders.

Must quickly and effectively diagnose and resolve technical issues related to PC’s, mobile devices, printers, video conferencing, etc.
The individual must be customer focused, passionate about the end user experience, enjoys challenging themselves constantly to improve, and empowering the end user community by providing IT knowledge and tools.

This individual must stay aligned with our IT Support staff to ensure a consistent experience to all C-Suite level Executives.
Responsibilities:
Provide onsite and remote support for Executives and Administrative team
Serve as the escalation contact for the Executive team and Assistants
Front line of corporate technology, implementations, new technologies and preparing teams for use and supporting technologies through their lifecycle
Resolve technical issues and challenges quickly and effectively with minimal disruption to the Executive team
Enhance the technology experience of the Executives by showing them how to best use technology to deliver productivity and efficiency benefits
Establish trust with the Leadership team by performing expert technical support while maintaining confidentiality and showing discretion
Maintain confidentiality and privacy
Continuously evaluate current and trending solutions and products to enhance the executive’s productivity, needs, and expertise
Analyze technology issues and trends, determine root causes and resolve
Setup and monitor high-priority meetings utilizing collaboration and AV services.
Lead resolution requiring multi-functional support, working closely with other support leads, operational and engineering staff, and other domain specialists to resolve issues
Provide feedback, quality assurance, and user acceptance testing for technology products and services
Manage own time to fulfill tasks efficiently, in the correct priority and to the required level of quality, within the context of the objectives supplied by manager
Lead proactive Executive support program to ensure that end point equipment is always up to date and in top quality
Regularly report on the state of Global Executives (client trending issues, ticket trends, etc.) to management
Organize regular meetings and trainings sessions with Administrative team
Experience, Education, and Abilities:
Bacherlor’s degree or equivalent work experience
Minimum of 5 or more years of experience supporting internal desktop systems software and hardware, application training, and overall incident ownership and management
Three or more years working in support of desk side services with specific focus on supporting executive levels and their assistants
Three or more years supporting Microsoft Desktop/Laptops devices and network connectivity
Advanced knowledge of mobile devices
Strong proficiency in verbal and written communication
Excellent customer service skills and analytical troubleshooting abilities
Strong verbal and written communication skills with the ability to communicate clear and concise information in technical and non-technical terms based on audience
Excellent project and time management skills with the ability to manage expectations in a deadline-driven environment while balancing strategic projects with day-to-day accountabilities
Ability to work well under pressure and support C Level Executives
Excellent client facing skills and strong capacity to communicate and build trusted relationships
Tenacious with good follow up and attention to detail
Ability to work well within a team environment and keep superior informed on all issues
Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date.

COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC’s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.


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