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TSA Customer Service Representative

Staples

This is a Contract position in Atlanta, GA posted May 9, 2022.

Description

Staples focuses on helping our customers and community work and learn better, while empowering you to learn, grow and deliver. As an Enrollment Agent (TSA Customer Service Rep), youll be collaborative and inclusive as you provide great customer service in our retail stores by helping customers realize an easier flying experience through TSA Precheck. Youll also initiate background checks and provide other services for various federal or state programs (training provided). During the 8-10 week onboarding period you will be cross-trained and support other areas of the store.

Get great perks.

$250 quarterly bonus, flexible hours/shifts, weekly pay, training, and generous paid time off; hiring immediately

Opportunity for full time or part time hours depending on the specific stores opening(s)

Compensation is based on qualifications and experience

Associate store discount and more perks (discounts on mobile plans and other retailers, etc.)

401(k) plan with a company match, dental and vision insurance, and many more benefits; full-time associates also eligible for medical

Schedule an interview immediately.

Within an hour of applying, engage in a brief conversation via text or e-mail to schedule an interview. Well let you know if youre not eligible. In- person interviews are at the store location

Lead government or TSA related consumer sales for identity related products and services.

Greet all customers and provide a professional and welcoming experience

Verify customer identity, scan required documents into database system, take passport photos

Complete customer fingerprint images, biometric & data capture processes and paperwork

Engage and present products & solutions that drives sales with our customers needs in mind

Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment

Be flexible to perform other duties as assigned in the store

Qualifications

Essential skills and experience:

18 years of age or older and must be a U.S. citizen

Able to work a flexible schedule (including evenings and/or weekends)

Proficiency in Microsoft Office; ability to operate a keyboard, photocopier, other office equipment

Customer service-related experience

Ability to lift/move materials in the 10-50 pound range

Click to learn more about the employee benefits, programs and perks offered at Staples. (https://recruit.smashfly.com/SmashFlyMedia/Docs/17604/17604_20380_PR23016_BOS_CWW_RTL_FLD_CROS_HR_Benefits_Promo_Flyer_r1%20(2).pdf)

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.


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