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Trainer & Technical Support Specialist

firstPRO 360

This is a Full-time position in Atlanta, GA posted March 18, 2021.

nnGrowing and stable company has an immediate need for a Trainer/Service Desk Associate on a direct hire basis. In this role, you will work as a Trainer/Instructor to teach users about various software applications (internal and out of the box), new tools to use, new rollouts, retraining, putting documentation together, etc. You will also serve as a member of the Service Desk team and resolve level 1 and 2 level issues in the queue as needed when you are not busy training. You will take ownership of all software training programs, learn/teach all facets of company sw and related products, develop training programs, focus on both virtual group training along with 1-on-1 training, and much more. This is a great company offering competitive salaries, full benefits, and much more.

This roll is onsite five days a week.nn nn n nn nn Requirements:nn Bachelor’s Degree required / very strongly preferred.

5+ years software trainer experience (including but not limited to Adobe, Word, many internal software apps you will have to learn, a new Office365 rollout, etc.).

6+ years of IT experience including general Level 1 experience troubleshooting Office 365, AD support, virtual machines, disaster recovery.

Must have Office365 experience.

Excellent communication skills, very respectful and patient with users.

Comfortable and willing working on a fast-paced Service Desk, sitting in the ticket queue, resolving issues with great customer service.

nn nn


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