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Technical Support Spec Lead

Grady Health System

This is a Full-time position in Atlanta, GA posted March 21, 2021.

Grady Health System offers many career paths for your professional growth. Whether you have many years of experience or are in the early stages on your career, you can find a rewarding position at Grady


The Lead Technical Support Specialist provides high level technical assistance and expertise on the capabilities and use of information systems at Grady Health System.  This is a senior customer service position which provides assistance to system end users by problem solving technical issues related to hospital systems and hardware.  The Lead Technical Support Specialist works in a team environment under the direct supervision of the Technical Support Manager.


  • Graduation from high school or possession of a high school equivalency diploma
  • Bachelor’s Degree in Computer Science, Information Systems or related field Preferred
  • With High School Diploma:  Five (5) Years IT Experience  of technical customer service experience which included desktop, hardware, network and software problem resolution or an equivalent combination of training and experience

  • With Bachelor’s Degree: One (1) years of technical customer service experience, including desktop, hardware, network, and software problem resolution, is required. 

Equal Opportunity Employer-Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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