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(REMOTE) Call Center Representative

Fortuna BMC

This is a Full-time position in Atlanta, GA posted March 24, 2021.

nn Position: Call Center Representative nn nn nn nn Location:
– 100% REMOTE
– Must have own equipment (Laptop/ desktop computer, internet connection) nn nn nn nn Duration: -3 months (w/ a possibility for an extension) nn nn nn nn Shift:
– 40 hrs./week
– Must be flexible in working with any shift between Mon-Sun
– Good with shifting schedules nn nn Qualifications/Skills: nn Excellent verbal communication skills Excellent customer service skill Telephone skills Friendly and pleasant manner Data entry skills Typing and word processing skills Documentation skills Active listening skills Attention to detail Problem solving skills preferably bilingual (Spanish & English) n n Job Requirements: n nn Job Description: nn nn nn Determines requirements by working with customers.

Answers inquiries by clarifying desired information by researching, locating, and providing information.

Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.

Fulfills requests by clarifying desired information; completing transactions, and forwarding requests.

Maintains call center database by entering information.

Keeps equipment operational by following established procedures, and reporting malfunctions.

Enhances organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

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