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IT Support Specialist

Eclaro

This is a Full-time position in Atlanta, GA posted January 3, 2022.

IT Support Specialist
Job Number: 21-12888

Help people live their best lives.

Eclaro is looking for a IT Support Specialist for our client in Atlanta, GA.


 
Eclaro’s client runs a continuous, dynamic and first-rate delivery of IT services to the public sector
– giving people greater access to technology, allowing them to achieve more in their ventures and soar to greater heights.

If you’re up to the challenge, then take a chance at this rewarding opportunity!

 
Position Overview:

  • Under general supervision, provides Esri ArcGIS end user support on a continuing basis.
  • Coordinates with IT staff on issues, helps users to be more productive.
  • An Esri ArcGIS End User Support Specialist to analyze, troubleshoot, and resolve technical support requests.
  • Contacts users to clarify, isolate, replicate and troubleshoot issues.
  • Resolves or escalates issue to more experienced staff.
  • Assists GIS/IT Teams in implementing solutions.
  • May develop and conduct training programs to support client’s User Group.

Responsibilities:

  • Acts as 1st line/tier of GIS technical support for client
  • Validates operation of virtual ArcGIS Desktop and ArcGIS Pro environments and enterprise GIS applications
  • Provides excellent customer service, follow-up, and follow-through to address customer concerns or needs; acts as a customer liaison
  • Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions, consults with Esri support as needed
  • Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be more productive with GIS
  • Develops, updates, or maintains system/technical documentation as needed
  • Performs a variety of special projects and assignments and provides on-call support as needed
  • Develops client’s User Group, resources and assists in training material creation

If hired, you will enjoy the following Eclaro Benefits:

  • 401k Retirement Savings Plan administered by Merrill Lynch
  • Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

If interested, you may contact:
Nathan Florida
8438720956
Jonathan.Florida@eclaro.com
 

Equal Opportunity Employer: Eclaro values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.


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