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Flash Wall Communications: Call Center Representative

Flash Wall Communications

This is a Full-time position in Atlanta, GA posted November 18, 2021.

Job Description Your mission is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.

You’re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.

So only the awesome need apply.

Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns Call clients and customers to inform them about the company’s new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the company’s customer management policies Requirements: Experience in dealing with the public.

Excellent communication skills, including verbal with proper grammar.

Ability to work with others in a close manner.

Good computer skills.

Good multi-tasking skills.

Able to react effectively and calmly in emergencies.

Benefits: Flexible training schedules Paid time off Paid holiday and sick time Retirement planning options (401(k)) Employee discounts through client programs Company Description We provide services which make our clients visible, give them presence, and brand awareness, increase their reputation through word of mouth, and improve their image by working closely with target audiences that deliver the product or service directly to the end user.

Not only do we increase market share and exposure, but through our personal approach improving the customer experience and understanding is the key.

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