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Customer Service Representative

Houseworks Ltd

This is a Full-time position in Atlanta, GA posted March 31, 2022.

Position Summary:

*This is a temporary position which will last approximately 8 -12 weeks with the opportunity to transition into a permanent position.

Reporting to the Customer Service Director, the Customer Service Representative is a multifaceted role which provides our customers with a positive experience each time they contact our company.

Responsibilities include answering inbound phone calls which fall into several categories, including phone orders, order status questions, general questions, and comments and concerns.

Additional responsibilities include processing phone and online wholesale customer orders, printing orders and backorders for our fulfillment team, authorizing payment for orders, sending ship notices, and transmitting deposits at the end of the day.

Interested candidates must have superior phone and email etiquette and be able to multitask as inbound calls may occur at any time.

Responsibilities:
Answer inbound customer service phone calls
Enter phone orders into our order management system
Process catalog requests for retail customers
Monitor and process online, email, and phone orders for our wholesale division
Process drop-ship orders being fulfilled by remote warehouses
Process international shipments for retail and wholesale customers
Process replacements for damaged, defective, and “lost in transit” merchandise
Process returns and exchanges
Print packing lists for current orders and backorders
Authorize deposits for orders being printed and process payment once orders are shipped
Generate invoices for customers with payment terms
Follow up with customers with open accounts receivable balances and declined payments
Electronically file signed shipping documents
Document call information
Complete daily order and call metrics
Receive in completed purchase orders
Required Qualifications:
Superior phone and email etiquette
Good listening skills and a strong customer focus
Excellent organizational skills with strong attention to detail
Excellent conflict resolution skills
Ability to multitask (switch from one task to another quickly and efficiently)
Working knowledge of Excel (formulas, formatting)
Ideal Candidate Attributes and Skills:
Minimum of 1 year of experience in a customer service or call center role
Experience as a miniaturist
Experience using Response and/or Sage 100
Location and Work Environment
Our office is located in the North Metro Atlanta area
Work will preferably be conducted onsite, but qualified candidates may also be able to work remotely
Travel is not required
Performing the duties of this job primarily involves sitting but on occasion requires standing, walking, kneeling or lifting up to 30lbs
Compensation
$20-$23/hr based on experience
Potential for limited overtime
Schedule:
Monday – Friday: 9:00 AM – 5:00 PM
Benamy International and its affiliates support a diverse workforce and is an Equal Opportunity Employer.

Job Types: Full-time, Temporary

Pay: $20.00
– $23.00 per hour

Schedule:
8 hour shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Customer Service: 1 year (Preferred)
Work Location:
One location
Work Remotely:
No


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