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Customer Service Representative


This is a Full-time position in Atlanta, GA posted March 28, 2021.

nn About MSI.

Founded in 1975, MSI is the leading supplier of Premium Surfaces including flooring, countertops, decorative mosaics, wall tile and hardscaping products.

MSI’s product offering includes an extensive selection of granite, marble, porcelain, ceramic, quartz, glass, quartzite, and other natural stone products headquartered in Orange, California.

MSI also maintains distribution centers across the United States and Canada.

MSI’s product line is imported from over 36 different countries on six continents bringing the very best products to the North American Market.

The company maintains an inventory of over 125 million square feet of material.

For more information on MSI, visit : .

We provide our employees with great benefits that feature programs like employee medical, dental and vision benefits, 401k contribution (up to 4% of your base salary), as well as vacation time.

Free, 1-on-1 tutoring for all children / dependents of hourly employees.

All tutoring costs are covered by MSI for grades k-12, including SAT and ACT test prep tutoring.nn nnMSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees.

We provide a work environment that allows all employees to do their best work, free from all forms of discrimination.

No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group.

MSI provides reasonable accommodations for all employees and applicants.

If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.

nn nn To perform this job successfully, the individual must be able to do the following: nn nn
• Effective and efficient handling of customer transactions.

• Accurately record and maintain customer contact information and details.

• Build and maintain company customer relationships.

• Answer inbound sales calls and make outbound sales calls.

• Consistent following up on promises and commitments in a timely manner with customers.

• Track stock levels to ensure customer orders are handled effectively.

• Assist customers in determining order requirements or services.

• Appropriately identify and escalate customer issues.

• Quote prices and credit terms, and prepare sales orders for customers.

• Complete sales transactions and processing of payments.

• Schedule trucking and delivery of material to customer, based on delivery schedule.

• Create shipping order and packing list.

• Troubleshoot customer issues during delivery process.

• Partner with Sales Representative to keep account transactions and literature up to date.

• Practice Customer focus, collaboration, and communication with team
• Retain up to date knowledge of company products
• Perform additional duties as required and or requested.nn nn Additionally the candidate must meet the following Education and Experience requirements: nn nn
• Clear communication with the ability to use positive language
• Attentiveness
• Proven ability to handle multiple tasks at once
• Goal oriented focus
• Good mathematical skills; ability to do calculations quickly
• Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.

• Intermediate skills in MS Outlook, Word and Excel
• Bilingual (Spanish) preferrednn nn EDUCATION and/or EXPERIENCE: nn nn
•High School Education Required.

Some college work completed preferred.

•Minimum 2 years’ customer service experiencenn nn nn

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