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Customer Service Associate, Apartments.com- ATL

CoStar Group

This is a Full-time position in Atlanta, GA posted November 16, 2021.

Customer Service Associate, Apartments.com
– ATL

Job Description

OVERVIEW

CoStar Group, Inc.

(NASDAQ: CSGP) is the number one provider of mission-critical information, analytics and online marketplaces for the commercial real estate industry.

Headquartered in Washington, DC, CoStar’s team of 3,000 worldwide includes the industry’s largest professional real estate research organization.

CoStar Group’s suite of products including CoStar.com; Loopnet.com and Apartments.com offers marketing and information solutions to commercial real estate professionals and consumers throughout North America and Europe.

The role of Customer Service Associate is responsible for providing best-in-class customer experience to Apartments Network clients, customers, and consumers.

RESPONSIBILITIES

  • Receive inbound customer service calls and cases to ensure the timely resolution of issues, resulting in minimal brand impact and maximum customer satisfaction
  • Deliver first time resolution with quality and professionalism
  • Act as first support for technical issues including website, call tracking and login issues
  • Improve listing coverage through proactive customer service, including effective questioning, listening, probing, building rapport and objection handling
  • Update listing ads as required and train customers to do the same
  • Review user entered content to ensure the legitimacy of the listing by conducting outbound calls
  • Build and update listing ads as required, ensuring correct lead destinations and property, user and contact information are correctly represented in the Customer Portal
  • Build and maintain an accurate database of Individually Owned Managers (IO) community and contact details
  • Manage a portfolio of client communities and listings, maximizing content by proactively seeking out new listings, enriching content and capturing current vacancy information
  • Proactively seek out opportunities to obtain electronic data feeds
  • Maintain an accurate directory of customer contact details and company information for assigned customers and communities as well as proactively seek out opportunities to obtain electronic data feeds and websites
  • Support sales colleagues to ensure the highest standard of customer service is maintained
  • Maintain the highest professional standards and promote our ethics of trust, open communication, creative thinking and cohesive team effort
  • Continually strive for excellence while following standard operating procedures
  • Maintain an excellent understanding of Costar Group Products
  • Meet and exceed customer and Costar’s expectations
  • Complete on-boarding of new customers, ensuring initial Customer Portal training is completed and all information regarding the customer is accurate
  • Promote usage of Apartments Network products, including user entry functionality by utilizing the Customer Portal to add and update listings, view exposure, lead statistics and reviews
  • Liaison for photo, video, and Matterport appointments and other client operational departments
  • Solicit feedback and ideas from customers as to how we can improve Apartment Network products and features or data they would find valuable
  • Monitor user entered ratings and reviews to ensure the website Ratings & Reviews Terms of Use are upheld
  • Respond to flagged listings to protect consumers against potential fraudulent listings
  • Identify revenue opportunities to move free listings to paid listings and upgrade advertising levels for paid listings
  • Actively promote Apartments Network for rent signs and ensure the signs are dispatched and received to customer satisfaction

BASIC QUALIFICATIONS

  • Associates degree
  • Customer Service experience
  • Ability to work Saturday shift

PREFERRED QUALIFCATIONS AND SKILLS

  • Experience building rapport over the telephone and overcoming objections
  • Experience delivering results while working to meet deadlines under pressure
  • Knowledge of and experience with Enterprise system
  • Team and quality service oriented
  • Excellent verbal and written communication and influencing skills
  • Confident personality with the ability to communicate effectively with both internal and external stakeholders
  • Ability to plan and organize workload in a fast-paced environment
  • Demonstrate initiative and work successfully alone and as part of a team
  • Ability to adapt quickly in a technology led environment
  • Proficiency in MS Office

OVERVIEW OF COMPANY:

Founded in 1987, CoStar Group is the leading provider of commercial real estate information, analytics, and online marketplaces.

Our suite of online services enables clients to analyze, interpret and gain unmatched insight on commercial property values, market conditions and current availability.

Behind some of the most well-known brands in the industry, CoStar Group includes CoStar, the largest provider of CRE research and real-time data; LoopNet, the most heavily trafficked mobile and online real estate marketplace; Apartments.com, the premier rental home resource for renters, property managers and owners; STR, the leading provider of performance benchmarking and comparative analytics to the hotel industry; BizBuySell, the largest online marketplace for businesses-for-sales; and Lands of America, the leading operator of online marketplaces for rural real estate.

Headquartered in Washington, DC, CoStar Group maintains offices throughout the U.S.

and in Europe, Canada, and Asia with a staff of over 4,300 worldwide.

WHAT’S IN IT FOR YOU:

Working at CoStar Group means you’ll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines.

In addition to generous compensation and performance-based incentives, you’ll be supported in both your professional and academic growth with internal training, tuition reimbursement, and an inter-office exchange program.

Our benefits package includes (but is not limited to):

  • Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
  • Life, legal, and supplementary insurance
  • Commuter and parking benefits
  • 401(K) retirement plan with matching contributions
  • Employee stock purchase plan
  • Paid time off
  • Tuition reimbursement
  • On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Pelotons, personal training, group exercise classes, as well as Segways and bikes available for use during the day
  • Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks

Be part of a team of professionals enjoying the opportunity to learn, do, and grow in a rewarding atmosphere.

But don’t just take our word for it –
– see why our team chose to work at and stay at CoStar Group:

We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply.

However, please note that CoStar is not able to provide visa sponsorship for this position

#LI-KM1

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing


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