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Client Services Coordinator

Ripple IT

This is a Full-time position in Atlanta, GA posted April 10, 2021.

Ripple is looking for a Client Services Coordinator.

You should have at least 3-5 years of relevant experience, possess excellent organizational skills, attention to detail, and superb communication skills.

Previous MSP experience or experience with products like ConnectWise, Quoter, and Hubspot is a plus.n nHere’s the mission of the job and what you can expect.

The salary range is between $36-44k depending on your experience and skills.n n Mission for a Ripple Client Services Coordinator n n To make Ripple clients feel human, especially when they are having an IT problem or request.

To solve problems
– and prevent future ones
– using smart thinking.

To become a better person in the process and help us become better people for knowing you.n n Our Values n n Best is Bestn We find the best ways to do things, and often it means learning something new and changing our ways.

This is the surest path to customer success, and for personal and professional growth.n n Empathy and Kindnessn Empathy is the gateway to helping, kindness the tool.nWe first need to understand how someone is feeling, then use kindness and thoughtful communication to show our respect.n n Ask Why, Not How aka Effectiveness > Efficiencyn We need to understand what we are trying to accomplish before we can craft the best solutions.n n Team Performance, Family Feeln Only a team of high performers is worth being on, and for as long as someone chooses to kick ass at Ripple, they should feel like Ripple is their second family.n n Style and Design Make Everything Bettern Design is a choice one makes to improve the world and embrace the human spirit.n n Requirementsn Manage all procurement requests and act as point-person for customers on all logistics, hardware, and software needs.

Utilize procurement tools to manage the quote process and other administrative activities including invoicing, order entry, receiving, and review of vendor invoices.

Assist with researching and evaluating new and current vendors to determine suitability of products, contract/pricing negotiations, and replace poor-performing vendors.

Maintain internal inventory of supplies and equipment.

Resolve daily issues including invoice discrepancies, replacement for rejected materials, and missed/late deliveries.

Maintain phone coverage and work with other Support Staff to coordinate availability.

Work with Account Management to schedule and attend client check-in calls.

Understand and evolve Client Services processes (e.g.

procurement, billing, and non-incident request ticket flow).

Assist with additional office projects and tasks as assigned.

Will be cross-trained in Account Management, Accounts Payable, Accounts Receivable, and Billing.

n n How You Will Know If You Are Successfuln Ripple customers will sing your praises often.

They will say things like “Pat is so friendly.” “Pat is so helpful.” “Pat helped me understand something technical without sounding technical.” “Pat never speaks down to me.” Your fellow Ripplers will sing your praises often.

They will say things like “I know I can always go to Pat for help.” “Pat is a real self-starter.” “Pat listens to me.” “Pat is fun.” “Pat just gets the job done.”n n What You Need To Bringn 3-5 years of relevant experience Ability to communicate empathetically, logically, and clearly in a boatload of different situations.

Calm under pressure, graceful under fire, and able to bring the funk at all times.

Unquenchable desire to grow
– personally and professionally.

A “roll up your sleeves and let’s get to it” work ethic Ability to find answers Strong communication, time management, and organizational capabilities Previous MSP experience a big plus n n Benefitsn A workplace of unrivaled flexibility Amazing clients and coworkers Challenging work A team that cares about you and your goals Full Medical Insurance coverage Additional Dental, Vision, Accident, Disability, and Life Insurance options available 401(k) Nonelective Employer Contribution 3%

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