Clerical Support

BCforward is seeking a highly motivated and experienced – Lockbox Support in Dallas , TX & College Park, GA .

Role: Lockbox Support

Location: College Park, GA

Expected Duration: 12 Months

Job Description

• Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier.
• Individual ensures that the documents are scanned/imaged appropriately, following department guidelines.
• Position requires the operation of high speed machinery used to scan/image documents
• Duties include: user maintenance on machine, extracting documents from envelope, identifying exception transactions; cash handling, credit card payments and foreign items.
• Responsible for performing Match and Compare, Health Logic Match and Compare and Special Health Logic Match and Compare as requested by client.
• Ability to identify different work flows, and document retention.
• The individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time.
• Proactively identify and manage risk, leveraging the Risk Framework.
• Understand and live the values that support our culture.
• Adhere to policies and procedures.
• Stay informed of key priorities and business updates.

Job Requirements:

• Expertise in check negotiation and familiar with client instructions and processes.
• Cash – collect from image Capture, record on cash log, and place in safe.
• Position requires the operation of low-speed machinery to re-scan rejected items.
• Utilizes a desk top scanner to rescan batches and insert pages into imaged batches
• Responsible for restructuring batches.
• Manages multiple Queues: capable of independent client decisioning of exception items, monitor and take action on check encoding queues, Pull Originals (responsible for retrieving, handling and processing of rejected transactions)
• Print retrieval for local centralized print clients, perform reassociation and mailing of client packages. (should be rare)
• Batches and prepares non Image Cash Letters for shipment to Item Processing site and the distribution of merchandise received.
• Utilize Outbound Mall system for labeling closed mail and merchandise received from Mailroom Services
• Utilize Outbound Mail for address labeling for foreign items
• Responsible for meeting customer deadlines on client decisioning transactions
• Meet customer service requests to retrieve retained documents in a timely manner.
• Ensure adherence to regulatory requirements such as HIPAA and PCI standards.
• Proactively identify and manage risk, leveraging the Risk Framework
• Understand and live the values that support our culture
• Adhere to policies and procedures.
• Stay informed of key priorities and business updates