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Clerical Support

BCforward

This is a Full-time position in Atlanta, GA posted March 21, 2021.

BCforward is seeking a highly motivated and experienced – Lockbox Support in Dallas , TX & College Park, GA .

Role: Lockbox Support

Location: College Park, GA

Expected Duration: 12 Months

Job Description

  • Responsible for the day-to-day scanning and imaging of customer/client documents received via US mail, overnight mail and local courier.
  • Individual ensures that the documents are scanned/imaged appropriately, following department guidelines.
  • Position requires the operation of high speed machinery used to scan/image documents
  • Duties include: user maintenance on machine, extracting documents from envelope, identifying exception transactions; cash handling, credit card payments and foreign items.
  • Responsible for performing Match and Compare, Health Logic Match and Compare and Special Health Logic Match and Compare as requested by client.
  • Ability to identify different work flows, and document retention.
  • The individual must be capable of working in a high volume and demanding continuous production environment, including sitting for prolonged periods of time.
  • Proactively identify and manage risk, leveraging the Risk Framework.
  • Understand and live the values that support our culture.
  • Adhere to policies and procedures.
  • Stay informed of key priorities and business updates.

Job Requirements:

  • Expertise in check negotiation and familiar with client instructions and processes.
  • Cash – collect from image Capture, record on cash log, and place in safe.
  • Position requires the operation of low-speed machinery to re-scan rejected items.
  • Utilizes a desk top scanner to rescan batches and insert pages into imaged batches
  • Responsible for restructuring batches.
  • Manages multiple Queues: capable of independent client decisioning of exception items, monitor and take action on check encoding queues, Pull Originals (responsible for retrieving, handling and processing of rejected transactions)
  • Print retrieval for local centralized print clients, perform reassociation and mailing of client packages. (should be rare)
  • Batches and prepares non Image Cash Letters for shipment to Item Processing site and the distribution of merchandise received.
  • Utilize Outbound Mall system for labeling closed mail and merchandise received from Mailroom Services
  • Utilize Outbound Mail for address labeling for foreign items
  • Responsible for meeting customer deadlines on client decisioning transactions
  • Meet customer service requests to retrieve retained documents in a timely manner.
  • Ensure adherence to regulatory requirements such as HIPAA and PCI standards.
  • Proactively identify and manage risk, leveraging the Risk Framework
  • Understand and live the values that support our culture
  • Adhere to policies and procedures.
  • Stay informed of key priorities and business updates
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