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Civic Financial Services: Quality Control Analyst

Civic Financial Services

This is a Full-time position in Atlanta, GA posted October 17, 2021.

CIVIC Financial Services is a private money lender, specializing in the financing of non-owner-occupied residential investment properties.

CIVIC has funded over $5.0 Billion in loans since its inception, providing Mortgage Brokers and Real Estate Investors with a fast, cost effective funding source for their real estate investment needs.CIVIC is committed to creating a workplace where our people thrive, which translates into a culture of inclusion, recognition, and success for our teammates and clients alike.

Since 2016, CIVIC has been recognized by Best Workplaces and Fortune as a Great Place to Work, and CIVIC’s employee engagement ranks among the top 5% of companies nationally.Whether you are an entrepreneur, an innovator, a game changer, a creative, a problem-solver, a thinker, or an operator we have all kinds.

CIVIC is the place for smart, ambitious, dedicated people who work hard and play nice.Yes, our business is in real estate investing…

but our greatest investment is in you!The Quality Control Analyst maintain quality control standards and ongoing quality control objectives to assess and improve the effectiveness and efficiency of loan programs.

Prepares careful and detailed analysis of loan packages to determine if a potential borrower presents an appropriate level of risk and performs all necessary functions of due diligence to address any red flags effectively and efficiently.What you’ll do:Knowledge of Civic underwriting, quality control and compliance policies and procedures to make sound judgement on reviewed packages; high level of understanding of business products, process flows and financial statements; demonstrated knowledge of manual underwriting and data validationCoordinates objectives with Quality Control Manager and/or department managers to maximize product reliability and minimize costs by determining root cause and corrective actionPerform thorough component, pre and post-closing quality control reviews on selected loan files referring to applicable state and federal laws and regulations and review of past, current and proposed operating guidelines and procedures.Performs basic to complex pre and/or post-closing review of mortgage documentation, loan origination system data fields to ensure accurate internal and external reports for effective accountabilityDocument audit findings that contain useful information in the right amount of detail and elicit an appropriate response, including timely corrective actionProvide updates, reports, analysis of trending results, audit summaries, along with monthly reports that revealed during a quality control review and distribute to the proper areas of managementResponsible for detecting fraud and reporting trends to help mitigate credit risk through the loan life cycleAssists the Quality Control Manager in developing and analyzing statistical data and maintain reports to identify trends, action plans and riskSelf-report in submitting an unusual activity report (UAR).Make recommendations and/or solutions to management in order to improve its programs and operationsAssist in designing, developing and implementing quality control training programsProficient in using QC tools including, background report, watchlist, criminal case websites, credit report, House Canary, property profiles and the internetEnsures a high level of unified communication to effectively support, engage and connect with Sales, Operations, management and other departments within the organizationCommunicate and strive to accomplish a specific goal.

Supports development of peers and self in training; identifies and resolvesproblems and/or Works parallel and holds responsibility of direct accomplishments of goals and/or assigned projects.

Achieves team standards for quantity and quality service.What you’ll need:Associate degree required; or a combination of education and2 years of experience in underwriting, senior loan processing or as a quality control auditorWorking knowledge and use of MS Office (basic to intermediate Excel and Outlook capability), imaging system and internetAlthough not required, experience working with LOS Encompass is a plusStrong initiative and ownership of responsibilitiesPossesses strong organizational and multi-tasking skillsFlexible with the ability to adapt to changes quicklyAble to manage and complete daily tasks and assigned projects on timeResponsible to evaluate assigned workload and communicate to management if assistance is required for completionPossesses the ability to apply critical thinking and problem-solving skillsWorks well in a fast-paced environmentMakes an effort to act in advance either to prepare for a situation or prevent itExcellent verbal and written communication skillsDetail orientedStrong interpersonal skills and possesses a team player attitudeWhat’s in it for you?We have a strong focus on going above and beyond when it comes to caring for our team members and our communities.

In addition to traditional benefits like health insurance, casual Fridays, paid vacation, holidays and sick leave, we are proud to offer these unique and enriching work perks:Celebrations: When we say we “work hard and play hard,” we mean it!

We like to celebrate often via onsite, offsite, and virtual happy hours, themed parties, parking lot BBQ’s, milestone ceremonies, birthday gift cards, and Workout Tuesdays (to name a few).Investments: As we are in the lending space, we believe we should consistently and frequently invest in our CIVIC team.

We support our teammates in paying off student debts and invest in your education with a tuition reimbursement program.Flexible Work Environment: Work-life balance is important.

We work with you to determine the best work style for you and CIVIC.Office Life: We like to make sure that when you are in the office, you are well fed and can access the resources you need.

Our kitchens are stocked with snacks and beverages, and we have created an office spaces dedicated to collaboration, focus time, creativity while ensuring team members safety.Education: Every other Tuesday, we encourage our team to take “900 Seconds of Genius” to focus on a passion project or topic that helps them grow.

We offer an online curriculum of courses through our own CIVIC University.

We also created programs to support you and your manager in career development discussions.#CIVICCares Initiative: From beach cleanups, food and clothing drives, building homes for Habitat for Humanity, to volunteer hours, CIVIC provides several opportunities throughout the year for our team to step outside the office, bond, and come together to give back to our local communities.CIVIC is an Equal Opportunity Employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.


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