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Citizens Bank: Incentive System Administrator

Citizens Bank

This is a Full-time position in Atlanta, GA posted October 11, 2021.

DescriptionThe Incentive System Administrator on the Sales Performance Management (SPM) Information Shared Services team is responsible for delivering one or more of the following services for the SPM team:Business Ownership, Configuration, Maintenance, Support, and Readiness of Incentive Compensation Management SystemDesign and develop configuration changes, workflows, and templates/formsAdminister and Configure user web portalCreate and maintain Data Integration interfacesCreate, modify and maintain SQL and tune performancePerform load testing on the ICM app and perform analytical data analysis of the results to identify weak points within the application architecture to remediate and increase ICM application delivery performanceLiaison with server/network/security support teams when application delivery is affectedHelp create quick reference guides or content for colleague readinessStrategic Project Advisory – Engage in strategic initiatives to ensure that the information needs for the purposes of Incentives & Sales Performance are discovered and realized.QualificationsRequired Skills / Experience:Demonstrated ability/understanding of databases & ETL tools like SQL and AlteryxDemonstrated ability/understanding of Incentive Compensation Management Systems (Motivator, NICE, Varicent f/k/a IBM ICM, Callidus etc.)Program management Demonstrated ability to execute in large change initiativesCompetent use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, WordSelf-thinker able to work through issues and escalate only when appropriateStrong oral communication skills & executive presenceStrong written communication skills including PowerPoint skills with an ability to translate complex concepts into meaningful ” Stories”Ability to act as internal consultant, building relationships with partners, understanding requirementsAbility to translate complex data with visualization tools and techniques for the business understandingService Level Management ability to manage competing priorities while meeting negotiated SLAsPreferred Skills / Experience:5+ years of financial services experience overall broad-based financial services experience in variety of customer facing leadership or technical roles5+ years working in business analysis or similar work (including requirements development), technical delivery, or large scale change initiatives5+ years experience in customer facing front-line role and/or roles supporting front-line5+ years experience with Varicent Incentive Compensation Management System (f/k/a as IBM ICM)Agile KanbanPython 3Education:Bachelor’s Degree requiredCompetencies:Achieving excellenceInfluencingInspiringCritical Problem SolvingCommunicatingDeveloping peopleBuilding understanding and trustCollaborating for successUnderstanding issuesGathering InformationFinding SolutionsHours and Work ScheduleHours per week: 40Work Schedule: 8:00am 5:00pm, Monday FridayLocation: Position can be filled at office locations in Johnston, RI, Westwood, MA, Ft Washington, PA, Atlanta, GA or work from home.Position not available in Colorado.#LI-Sourcer3 Why Work for Us At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer/Disabled/Veteran Citizens is a brand name of Citizens Bank, N.A.

and each of its respective affiliates.


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